Communication is the soul of all relationships. More than any other skill, it is the heartbeat of success in sales, marketing, marriage, business, friendship, communities, and beyond.
It can be a mean world; sadly, there is no shortage of rude people. Throughout my travels, I pleasantly discovered that if you are friendly to others, they will usually mirror the same in return. Rega...
Indiscretion and poor judgment not only can destroy a positive first impression, they also can have lasting negative consequences for which there is no return. Even years into the future, moments of i...
10 Conversation Bridge Builders1. Simply say hello with a smile.2. Ask them what they love about their work.3. Ask natural questions out of genuine curiosity. 4. Get a person talking about what’s impo...
Instead of selling to your customers, help them buy.
Have you met people who are so set on exerting their position that they are oblivious to the feelings of others? That their being right is more important than being kind? We all must consider which st...
11 Tips for Building Rapport1. Adapt to the other person’s energy level.2. Assume rapport.3. Be open and friendly.4. Exude warmth and approachability.5. Find common ground or mutual agreement.6. Keep...
Proper posture conveys that you are ready to take command and master new situations. When you project this level of confidence, you will instill confidence in others.
Neen James (NeenJames.com) is an eloquent and successful international speaker who stands at four-feet-eleven with a rich Australian dialect and a high-pitched voice. For years, fellow speakers with g...
In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance, and walk. Even today, there are Cotillion classes for young peop...
Immerse yourself in the customer's world and get to know their struggles and triumphs inside out.
Your grammar is crucial to your image, brand, and reputation. It reflects upon your level of intelligence, education, experience, upbringing, and native geography. Poor grammar can totally bomb a job...
Years ago, my childhood friend Steve lost his father. Since Steve had left Tallahassee shortly after high school graduation, we had not seen each other for over a decade. Upon learning of his father’s...
In his book, How to Win Friends & Influence People, Dale Carnegie encourages you to greet people with animation and enthusiasm. This form of kinesthetic responsiveness provides a splendid example of h...
By taking a personal interest in other people’s lives, you are demonstrating selflessness, grace, and respect.
It takes just a step to meet a potential customer!
We must remember that some hand gestures which are commonly used and widely accepted in the U.S. might be considered rude or offensive in other countries. As always, I encourage you to be mindful of h...
Think of the times that others remembered your name and used it kindly. How did it make you feel? When you use someone’s name it makes him or her feel recognized, appreciated, and special.
Once you start looking, you will discover unlimited links and openers for nurturing camaraderie. Do you drive the same car? Did you attend the same college? Do you both write with your left hand? Love...
Mingle• Be the connector—introduce people to each other who may not otherwise connect.• Be a conversation fire starter; point out what people have in common as you are introducing them.• Seek out the...