Customers loves certainty, make sure you give it to them.
Check Your Ego at the Door. A big part of creating valuable, long-term connections requires setting your ego aside. For some, it’s a struggle to not be the center of attention, of the conversation, or...
We all have an innate desire to feel important, be special, and feel appreciated. Considering the universal drive to have those needs met, it is one of your best ways to move past making a positive fi...
OversharingWhy do some people feel the need to share their deepest, darkest secrets with complete strangers or on social media? How could saying too much, too soon possibly help their case or earn the...
Communication skills, quotes by Susan C Young, relationship quotes, trust, speaker Susan Young, first impressions quotes, best motivational speakers, best keynote speakers, curiosity and being interes...
Fine-tune your rebounding and resiliency skills. Teach yourself different ways to stay mentally in the moment by projecting a friendly and positive vibe in everything you do. Remember, your vibe attra...
It is better to apologise later than to ask for permission now. It is called self leadership
The dictionary defines discretion as the quality of showing discernment, the ability to make responsible decisions, and behaving or speaking in such a way as to avoid causing offense to others or reve...
UN-Impressive Acts of Indiscretion• Forwarding other people's emails without getting permission.• Throwing other people under the bus to save yourself. • Talking loudly, being boorish and insensitive...
The irony is that their enthusiasm for personal revelation can backfire badly and have the opposite effect. People become their own worst enemies and don’t need anyone else’s help in making themselves...
If you truly want to impress someone, remember points they shared in previous conversations and mention it when you reconnect.
Earning Trust & CooperationThe number one thing which stands between you and meeting a new person is tension. What is the number one thing which stands between a sales person and their prospect? You g...
Uh-Oh . . . One year I was the guest speaker at an annual conference. The person who coordinated the agenda mistakenly typed my name as Sue rather than Susan. I felt odd and a little disrespected beca...
Is it better to be interested or interesting? Good question. People will be more interested in you when you first demonstrate that you are interested in them.
The internet and online communication is the window into your world - but real life, in person communication / connection is the door.
Communication skills, quotes by Susan C Young, relationship quotes, employee engagement, speaker Susan Young, first impressions quotes, networking quotes, customer service quotes, motivational leaders...
Business CardsDo you attend events where business cards are exchanged in a networking environment? My friend Brian Haugen is a networking ninja. His gregarious personality and love for people have ena...
Either you follow-up or you fold-up
A high-pitched voice may sound less authoritative, more youthful, and less experienced, whereas, a lower pitched voice may be perceived as being more authoritative, confident, and credible. It is unfo...
Wearing Nametags- On YourselfThe purpose of wearing nametags in the first place is for people to see your name. Otherwise, why bother? We have all seen nametag placements that range from proper to dow...
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