A high-pitched voice may sound less authoritative, more youthful, and less experienced, whereas, a lower pitched voice may be perceived as being more authoritative, confident, and credible. It is unfo...
Contextual awareness represents a continuum of behaviors, which illustrates how and why groups of people unite or divide among cultures.
Have you ever had a friend in need whose only request was the gift of your presence? When major life changes happen or tragedies hit, you can find out very quickly who your real friends are because th...
Research has shown that smiling releases endorphins—the happy hormones that shift your physiology for improved well-being. When you smile and your eyes crinkle, your body releases chemicals that chang...
When you are off somewhere else people notice. Have you found yourself in conversations in which you’re so concerned about what you are going to say next, that you don’t even hear what the other perso...
Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it handled? If you were dealing with an inept, uncaring, or untrained employee, they may have...
Mindfulness is a quiet strength and deeply rooted value which many other cultures understand and often practice better than we do. It can be puzzling to people from other countries as to why Americans...
Inversely, when you are in a small group of people or friends and you don’t make the effort to speak to everyone, it may be considered as rude. Rather than run the risk of people feeling neglected or...
As you navigate the various zones with people, a variety of specific physical and psychological responses are elicited from them. Until you know someone, avoid invading his or her personal space. Gett...
To cultivate bravery and courage, try something new for the first time. Take a chance. Stretch beyond your familiar limits by taking risks that move you out of your old mindset and into a new perspect...
Your heightened awareness of their perceptions, experiences, emotions, and personality styles can reveal why they feel the way they do so that you can choose your responses wisely and compassionately.
Take the Initiative. Be proactive. If you want to rock your relationship results, it is going to take action, effort, initiative, and choosing to get in the game—so, step up, step out, and show up!
Mingle• Be the connector—introduce people to each other who may not otherwise connect.• Be a conversation fire starter; point out what people have in common as you are introducing them.• Seek out the...
Polite people tend to be more respected, admired, and appreciated than their rude counterparts.
ASK YOURSELF: Do you remember a gracious hostess, an engaging guest, or someone who worked the room like a honey bee in a flower garden? They would glide from one person to the next, spreading good wi...
It is unimpressive to speaking rudely to others. Often, all we need to do to ensure that we do not launch into a rude remark is to pause . . . breathe . . . and smile to ourselves before speaking.And...
Look for all of the possible missteps in the following scenario. My friend Amy arrived at a consultation with her Hispanic business partner. The African American woman to whom they were delivering the...
10 Conversation Bridge Builders1. Simply say hello with a smile.2. Ask them what they love about their work.3. Ask natural questions out of genuine curiosity. 4. Get a person talking about what’s impo...
Communication skills, quotes by Susan C Young, relationship quotes, how to be complimentary, motivational speaker Susan Young, positivity quotes, positive first impression quotes, susanspeaks.com, fin...
A person who offers a loose handshake, on the other hand (pun intended), may be interpreted as being uninterested, lacking confidence and self-esteem, weak, or being wishy-washy. Whether too strong or...
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