In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
Tell me about yourself is one of the best icebreakers and conversation openers you can have. Learn to ask questions using this phrase as the guide. Let the other person do the talking and they will th...
Poor Posture Promotes . . . In addition to sabotaging people’s perceptions and impressions of you, poor posture can cause uncomfortable health issues:• Fatigue• Discomfort• Neck and back pain• Muscle...
In his book, How to Win Friends & Influence People, Dale Carnegie encourages you to greet people with animation and enthusiasm. This form of kinesthetic responsiveness provides a splendid example of h...
Why Do Some People NOT Take Initiative?• They have a FEAR of . . . rejection, looking stupid, failing, criticism, getting out of their comfort zone, or imposing on other people.• They are unmotivated...
The spot-on accuracy of the results may astound you. Once you understand yourself and realize that other people have their own sets of unique traits and preferences, you can find ways to communicate m...
Exaggerating Your GesturesHave you ever walked through a door and been jumped on by an over-enthusiastic dog with big paws who practically knocked you down? Some people have that effect. Being too fla...
Memory Makes Magic HappenHave you ever been away from someone for a while and when you are reunited after a long absence, they ask about something or someone whom you talked about previously? My frien...
Poised Positioning• Be mindful of how you use your body to communicate.• Be fully present in the moment.• Be thoughtful and gracious in your actions.• Be fluid and elegant in your movements.• Express...
From a leadership lean, are you the BOSS that creates fear and rules with an iron fist or are you a LEADER who listens and connects with your team members to create a culture where collaboration and c...
Take the Initiative. Be proactive. If you want to rock your relationship results, it is going to take action, effort, initiative, and choosing to get in the game—so, step up, step out, and show up!
Most people are familiar with the rich, resonant tones of James Earl Jones and Morgan Freeman. Their signature voices bring strength, authority, and lyrical enjoyment. Are there aspects of your voice...
Active listening is one of the best services a company can provide.
Are you the one who strives to brighten other people’s days or are you the one waiting for others to do that for you? These are choices that can and do make a huge difference in the value you bring to...
Meeting someone for the first time has significance, but for some people, the awkwardness can be so great that they avoid a conversation altogether. The person who may be shy, introverted, or afraid o...
Your heightened awareness of their perceptions, experiences, emotions, and personality styles can reveal why they feel the way they do so that you can choose your responses wisely and compassionately.
Without saying a word, your thoughts are being projected and are written all over you.
The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor’s Degree in Marketing in one hand and ‘a tiger by the tail’ in the other. I was on a mission to...
Your poise, postures, and gestures are the physical manifestations of your attitudes, perceptions, belief systems, self-esteem, feelings, and engagement. Be sure to know if they are working well or hi...
Introduce Yourself. Being confident and outgoing will empower you to approach new people who might be reluctant to take the first step. It is amazing how many people we come in contact with yet pass l...
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