The first step in getting unstuck and moving forward is to examine what is holding you back from taking action. The power is yours to set your intention and take the action needed to create the life y...
Orientation & Proximity. Be aware of the orientation between yourself and others so that you can be sensitive and responsive to their comfort zones.
Open-ended questions open doors for new discoveries and opportunities. They encourage others to speak their truths, share their experiences, and express their ideas.
Know your audience! With the high level of cultural sensitivity these days, it is often better to err on the side of caution. If you don’t want your humor to come back and bite you, don’t hurt one per...
It has been said that poise is our highest state of consciousness. It reflects your presence, composure, balance, gratitude, discretion, and self-respect. Whether a man or a woman, a poised person car...
In 1966, American anthropologist Edward T. Hall specified four distinct distance zones to describe the perception of physical space around us. Understanding these zones and honoring their invisible bo...
Exaggerating Your GesturesHave you ever walked through a door and been jumped on by an over-enthusiastic dog with big paws who practically knocked you down? Some people have that effect. Being too fla...
The only way to have great customers is to be one.
The Words You ThinkYour thoughts lay the foundation for your life’s experience. Are you utilizing your thoughts for your highest good or are they harmful to you and others? Are your thoughts building...
The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor’s Degree in Marketing in one hand and ‘a tiger by the tail’ in the other. I was on a mission to...
The spot-on accuracy of the results may astound you. Once you understand yourself and realize that other people have their own sets of unique traits and preferences, you can find ways to communicate m...
Take the Initiative. Be proactive. If you want to rock your relationship results, it is going to take action, effort, initiative, and choosing to get in the game—so, step up, step out, and show up!
Introduce Yourself. Being confident and outgoing will empower you to approach new people who might be reluctant to take the first step. It is amazing how many people we come in contact with yet pass l...
Be fiercely curious about who they are, what they do, what they like, and what they need. If you pay attention to them, they will pay attention to you.
12 Ways to Improve & Project Confident Posture1. Go people watching. Note how you interpret the different postures you observe. This will expand your awareness of how posture impacts first impressions...
In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
Poised Positioning• Be mindful of how you use your body to communicate.• Be fully present in the moment.• Be thoughtful and gracious in your actions.• Be fluid and elegant in your movements.• Express...
Active listening is one of the best services a company can provide.
Your poise, postures, and gestures are the physical manifestations of your attitudes, perceptions, belief systems, self-esteem, feelings, and engagement. Be sure to know if they are working well or hi...
Your heightened awareness of their perceptions, experiences, emotions, and personality styles can reveal why they feel the way they do so that you can choose your responses wisely and compassionately.