Sometimes we break people's trust accidentally. An infraction such as not returning a phone call, missing a deadline, being late for an appointment, divulging a confidence, or speaking out of turn can...
We all know that person—the one who wakes up on the right side of the bed; the one who surely consumed a bowl of sunshine for breakfast; the one who asks how you’re doing and means it. How do they ema...
We can choose how we present ourselves to the world—and we should. From a sales perspective, who would you rather work with? Someone who is friendly and amiable or someone who is stiff and unyielding?
When a person is focused completely on self it is nearly impossible to be mindful of others at the same time. That is a contradiction for healthy communication, networking, and relationship building.
When people are like you, conversations flow naturally and feel more relaxed, don’t they? You know what to say, how to talk, what to expect, and how to understand them on an intuitive level.
Even if you’re not broadcasting your personal life to the universe through social media, choose your confidants wisely and with discretion. Your ability to keep your personal details close to your ves...
Extend InvitationsHow many times have you sat at home alone feeling jealous or sad that you were not invited to a party or out to dinner? You may have seen people having fun on Facebook and wondered w...
As Americans, we typically move full steam ahead without much regard to mindfulness or thoughtful reflection, often to one’s own detriment. Yet it is that same propensity for bold action which makes f...
Becoming more socially aware involves greater understanding of the dynamics of social interactions to assure you achieve harmonious outcomes.
Being 100 percent in the moment and focusing on the person you’re with is one of the finest compliments you can offer. One of the most respectful and considerate things you can do for another is to tr...
Being PresentYears ago, I attended a conference where the keynote speaker encouraged everyone to BE HERE NOW! It grabbed people's attention and reminded us that living, loving, listening, and laughing...
In our high-tech world today, there are unlimited ways with which you can search for people, places, and events to connect you with like-minded people. Food enthusiasts? There are local cooking classe...
It is through these facial expressions that we write and feel our life story, create lifelong social habits—through which we are received and perceived by a multitude of others. When you want to make...
I’ve Got to Trust You to Like YouPeople want to do business with people whom they like and trust. If anything in a business presentation raises concerns or doubt about your trustworthiness, everything...
Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself. Within a year, I quadrupled my income, and then I doubled i...
Begin to take the initiative when you want to meet someone new. Be the one who steps forward first. Simply say hello and begin a conversation.
Every time you speak, you are using your voice to connect with others, whether it is in-person, on the phone, or in a recorded message.
ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?• Give them your full attention and listen with...
Active listening is the ultimate Golden Rule for sensational customer service. Just as the important people in your life will feel more valued and appreciated when you actively listen, so will your cu...
First, take complete responsibility for your life and current outcomes. Then take proactive steps for the necessary action to move forward in your desired direction. This personal choice is at the hea...
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