There was a product which seemed attractive, expensive, portable, beautiful and simple. Everybody talked about its beauty but they bought it for it's simplicity.
Customers loves certainty, make sure you give it to them.
Hug your customers but also offer handshake to your competitors.
Most startups actually start down and only go up if they catch the winds of market demand.
Many companies expect loyal customers without providing loyal service. This has been the visionary failure of countless corporations.
When your pipeline is full – with business coming out of your ears – the notion of people asking for a discount will sound hilarious, because you’ll already be at capacity
Do not compromise on the quality and your customers will not negotiate on the price.
I can’t and won’t promise you magic sales fairy dust or the Jedi Mind Trick for salespeople – they simply don’t exist.
Arguably insane utility workers that blatantly harass law abiding customers is likely to become more frequent as the long term effects of biologically toxic radio frequency (RF) radiation exposures fr...
The salesperson you’d ideally like to be and the salesperson you’d like to encounter as a customer should roughly be the same, shouldn’t they?
If you sound like a contestant from The Apprentice or if the customer believes that they are being sold AT, you have already failed.
If what you sell doesn’t help me then why are you knocking on my door?
We all need salespeople with humility, honesty, integrity, empathy and an old-fashioned work ethic that ensures the job gets done.
Unless they are off duty, no matter how wide it is, and even when it is sincere, a smile seems fake if the job description of the person who is smiling includes smiling.
Remember: when you walk into a DIY store to buy a drill, you don’t want the drill. Your end goal is to make a hole and, in order to achieve this, you have to buy the drill.
Your target market are more bothered about whether what you sell will get them promoted, sacked, recognised, accepted, praised or laid.
If you don't appreciate your customers, someone else will.
Salespeople who think that it’s all about price aren’t required: If it can be sold on the internet at the lowest price, you can take the huge cost of a sales team out of the equation.
We all need salespeople who understand the problem and can deliver a solution that works brilliantly for both sides.
People who succeed in business aren't afraid to hear feedback from their customers -- they actually thrive from it.
