A high-pitched voice may sound less authoritative, more youthful, and less experienced, whereas, a lower pitched voice may be perceived as being more authoritative, confident, and credible. It is unfo...
Communication skills, quotes by Susan C Young, relationship quotes, employee engagement, speaker Susan Young, first impressions quotes, networking quotes, customer service quotes, motivational leaders...
It is better to apologise later than to ask for permission now. It is called self leadership
Businesses need to be more alert. Sometimes the problem is not the customer service, it is the product.
A closed-ended question, however, is one which could be answered with a one-word answer or a simple yes or no. It can bring a dynamic dialogue to an awkward halt or stalemate. You can easily flip the...
When you sincerely want to connect on deeper levels and encourage other people to talk about themselves, use open-ended questions to stimulate your conversation and get the ball rolling.
How Can You Show You Are Interested?• Pay close attention.• Ask how you can help.• Ask probing questions.• Practice great listening.• Invite people to participate.• Express curiosity without judgment....
Be inquisitive. You already know what you know. A straightforward way to learn something new is simply by asking questions. The more you ask, the more you can learn . . . about life and work, about ot...
Encouraging quality communication will make it easier for you to establish rapport, gather information, and increase understanding. You can use this fishing technique for personal relationships, socia...
When you are genuinely interested, your authenticity reveals itself in your body language, attitude, facial gestures, eye contact, and overall responsiveness.
So, how can you move beyond awkward silence with virtual strangers to becoming new friends? By asking great questions! Once a few inquiring questions were placed, I would let them do all the talking.
Use questions to find out where people are, where they want to be, and how you can help them cross the great divide. When I was in real estate, there were times when brand new clients would get into m...
Well-crafted and open-ended questions typically begin with What, Why, When, Who, How, and Where, all of which can prompt the most delightful of conversations.
In medicine, prescription before diagnosis is malpractice. Asking the right questions will help you discover a person’s needs and concerns so that you can respond intelligently and appropriately.Yet s...
Whether you master the art of asking questions to become a skilled communicator, start conversations, or to connect in a more meaningful way, questions can help you build rapport and strengthen relati...
The variety of political positions shared on Facebook in the 2016 Presidential Election was both entertaining and, sadly, destructive. I observed friends of a lifetime divide into different camps and...
He is Your Customer, the Reason behind Your Customs.
The Truth Can Hurt . . .Honesty is one of your most valuable virtues, however, when used without discretion, it can reap unfavorable repercussions.
Either you follow-up or you fold-up
Our customers are not our competitors. We compete for them, not with them.
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