Using names with respect and consideration tells a person that you care, are present and engaged, and that you are genuinely interested in making a connection. You make them feel remembered!
It is better to apologise later than to ask for permission now. It is called self leadership
A high-pitched voice may sound less authoritative, more youthful, and less experienced, whereas, a lower pitched voice may be perceived as being more authoritative, confident, and credible. It is unfo...
Businesses need to be more alert. Sometimes the problem is not the customer service, it is the product.
Use questions to find out where people are, where they want to be, and how you can help them cross the great divide. When I was in real estate, there were times when brand new clients would get into m...
So, how can you move beyond awkward silence with virtual strangers to becoming new friends? By asking great questions! Once a few inquiring questions were placed, I would let them do all the talking.
When you sincerely want to connect on deeper levels and encourage other people to talk about themselves, use open-ended questions to stimulate your conversation and get the ball rolling.
When you are genuinely interested, your authenticity reveals itself in your body language, attitude, facial gestures, eye contact, and overall responsiveness.
How Can You Show You Are Interested?• Pay close attention.• Ask how you can help.• Ask probing questions.• Practice great listening.• Invite people to participate.• Express curiosity without judgment....
Be inquisitive. You already know what you know. A straightforward way to learn something new is simply by asking questions. The more you ask, the more you can learn . . . about life and work, about ot...
Well-crafted and open-ended questions typically begin with What, Why, When, Who, How, and Where, all of which can prompt the most delightful of conversations.
What is acceptable on a personal level is very different from what is acceptable on a business level. When we utilize touch well, we can elevate our presentation, demonstrate respect, and convey confi...
A closed-ended question, however, is one which could be answered with a one-word answer or a simple yes or no. It can bring a dynamic dialogue to an awkward halt or stalemate. You can easily flip the...
The variety of political positions shared on Facebook in the 2016 Presidential Election was both entertaining and, sadly, destructive. I observed friends of a lifetime divide into different camps and...
He is Your Customer, the Reason behind Your Customs.
In medicine, prescription before diagnosis is malpractice. Asking the right questions will help you discover a person’s needs and concerns so that you can respond intelligently and appropriately.Yet s...
Either you follow-up or you fold-up
Encouraging quality communication will make it easier for you to establish rapport, gather information, and increase understanding. You can use this fishing technique for personal relationships, socia...
Whether you master the art of asking questions to become a skilled communicator, start conversations, or to connect in a more meaningful way, questions can help you build rapport and strengthen relati...
Sometimes the best discoveries are the result of simple observations
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