The fact that someone is different from you does not make them wrong—it just makes them different. Why would we ever want everyone to be alike anyway? That would make the world boring!
Are you the one who strives to brighten other people’s days or are you the one waiting for others to do that for you? These are choices that can and do make a huge difference in the value you bring to...
From a leadership lean, are you the BOSS that creates fear and rules with an iron fist or are you a LEADER who listens and connects with your team members to create a culture where collaboration and c...
In sales, this tactic comes across as pushy, arrogant, and uncaring. It doesn’t have to be this way. Admittedly, it may take great restraint to resist the temptation to dominate a conversation, but wh...
Orientation & Proximity. Be aware of the orientation between yourself and others so that you can be sensitive and responsive to their comfort zones.
What do you do? It’s amazing how people will qualify, quantify, judge, assess, and form complete opinions about you based on that one age-old question. It is a boring, uncreative default setting for a...
Sometimes you want to go where everybody knows your name, and they're always glad you came. You wanna be where you can see, our troubles are all the same. You wanna be where everybody knows your name.
Be fiercely curious about who they are, what they do, what they like, and what they need. If you pay attention to them, they will pay attention to you.
Your self-talk is a silent force working behind the scenes that determine how you present yourself to the world.
Your tone can represent the character of your business, the strength of your resolve, and express the depths of your convictions.
The way you deliver the words you say becomes your vocal image. This vocal image can make or break your first impressions, impact your communication, and determine how people respond to you.
The first step in getting unstuck and moving forward is to examine what is holding you back from taking action. The power is yours to set your intention and take the action needed to create the life y...
In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
Take the Initiative. Be proactive. If you want to rock your relationship results, it is going to take action, effort, initiative, and choosing to get in the game—so, step up, step out, and show up!
It is easier to do business and work with people who are most like ourselves.
To remember people’s names, use usual Imagery—Connect the name with a mental picture that will remind you of that person. If his name is Barry, think of berries. If her name is Cheri, imagine her drin...
Most people are familiar with the rich, resonant tones of James Earl Jones and Morgan Freeman. Their signature voices bring strength, authority, and lyrical enjoyment. Are there aspects of your voice...
Look for all of the possible missteps in the following scenario. My friend Amy arrived at a consultation with her Hispanic business partner. The African American woman to whom they were delivering the...
Usually this kind of self-serving honesty will sabotage your success. If you can't say something nice, don't say anything at all. Realize that sometimes your own words can, and probably will, come bac...
Having a second set of eyes to review what you do is an effective practice. Sometimes you will be so close to your own work that your blinders will cause you to miss tiny details which can create huge...
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