Zip Your Lip & Bite Your TongueThe discreet communicator knows when it's time to speak and when it's time to listen. He conscientiously refrains from opening a topic of discussion if it is bad timing...
If you want to impress someone with how much you know, the best thing you can do is talk to them about . . . them. People typically love to share their stories and are delighted when others show genui...
Rather than trying hard to be interesting and focusing on yourself, turn your attention to filling that need in others.
The list below begins to illustrate how different personalities can be assigned to different vocal qualities . . .• Warm• Loving• Breathy• Gravelly• Dull• Nasal• Rough• Hoarse• Gruff• Melodious• Whiny...
Think of the times that others remembered your name and used it kindly. How did it make you feel? When you use someone’s name it makes him or her feel recognized, appreciated, and special.
Your written words show up in a variety of forms:• Emails, texts, and memos• Blogging and publishing• Your website and social media• Letters of correspondence• Advertising, marketing, and promotion
On the other hand, when presented with a service-minded professional who strives to deliver the best possible experience, aren’t you duly impressed? They are genuinely interested in learning about you...
To remember people’s names, use usual Imagery—Connect the name with a mental picture that will remind you of that person. If his name is Barry, think of berries. If her name is Cheri, imagine her drin...
As you use fun and humor to reduce tension and connect with laughter, light-heartedness will prevail. Exercising discretion and good judgment in your communication will leave your listener feeling lik...
I have noticed generational humor exists as well. Since our frames of reference and cultural influences vary, there is a lot of room for misinterpretation and the potential to not get it.
BE HERE NOWDo you feel fully present and engaged in the way you live your life? Do you immerse yourself in the moment or do you strive and struggle as you negotiate the distractions of our modern worl...
Mingle• Be the connector—introduce people to each other who may not otherwise connect.• Be a conversation fire starter; point out what people have in common as you are introducing them.• Seek out the...
By taking a personal interest in other people’s lives, you are demonstrating selflessness, grace, and respect.
Do you attend networking events to give out as many cards as possible or is it your intention to deliver something of value? When you are busy charging ahead with your own agenda, you're not meeting t...
Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.
12 Simple Ways to Deliver Service Beyond Self1. Make it Easy for People to Do Business with You.2. Be an Awesome, Sincere Listener. 3. Listen to Customers’ Words and tone of voice, body language, and...
Having a second set of eyes to review what you do is an effective practice. Sometimes you will be so close to your own work that your blinders will cause you to miss tiny details which can create huge...
People love to be happy, enjoy a hearty laugh, and simply have fun. When you’re happy, everything feels right in the world and life is good. Knowing that this is a universal yearning, what can you do...
Memory Makes Magic HappenHave you ever been away from someone for a while and when you are reunited after a long absence, they ask about something or someone whom you talked about previously? My frien...
Move beyond yourself to serve a greater purpose and vision. Learn to mix, mingle, and glow, thus helping others feel more comfortable, at ease, important, and connected.
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