10 Conversation Bridge Builders1. Simply say hello with a smile.2. Ask them what they love about their work.3. Ask natural questions out of genuine curiosity. 4. Get a person talking about what’s impo...
Our cultural lens is so much a part of us that we are not even aware of how obvious it is to others. Like the nose on your face, you may forget that it is there, but everyone else sees it. I can’t loo...
Seek to make others feel comfortable by demonstrating respect for their individual needs as well as their cultural norms. Your consideration and heightened awareness will guide you well—and help you m...
To Polish the Gold & Help Others Shine . . . Focus on the Positives:Focusing on the positives will get you further in business and further in life. Whatever you focus on will expand. If you focus on w...
When my son was a teenager, he would use the ‘poker face’ tactic when I was lecturing, nagging, or suggesting. As a parent, it was maddening because I could not read his reactions! His stoicism would...
Move beyond yourself to serve a greater purpose and vision. Learn to mix, mingle, and glow, thus helping others feel more comfortable, at ease, important, and connected.
As a lifetime optimist, my first tendency has always been to look for the best in others, the best in situations, and focus on what is working rather than what is not. Noticing the good has helped me...
To cultivate bravery and courage, build upon your strengths and talents. What are you good at? What makes you feel confident and personally powerful? Your competencies will ground you and build your s...
You already know the difference between being a gracious person versus a rude one.
For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could...
Prepare yourself well by learning how to be more mindful in each interaction. The effort you put forth to gain insight will empower you to make a better impression on others, while enriching your oppo...
Imagine how many new friends you would make, how much new business you could create, and how much fun you could have by simply taking the initiative to be the inviter.
Become aware of the physical distance and spatial orientation that you experience while in the company of others. Being empathetic and sensitive to a person’s physical comfort zone can have a huge eff...
A smart way of using your hands to make you look more interesting, thoughtful, and self-assured is to steeple your hands and fingers. Try using it strategically in formal environments or workplaces to...
To cultivate bravery and courage, take a deep breath & relax:When you feel fear, your body tenses up and your thoughts lead you down an anxiety-ridden path. Stop, breathe, relax.
When you are fully present and engaged in your workplace, you will demonstrate that you care about the success of your organization, are a team player, have a can-do attitude, and will go the extra mi...
A person who offers a loose handshake, on the other hand (pun intended), may be interpreted as being uninterested, lacking confidence and self-esteem, weak, or being wishy-washy. Whether too strong or...
Do you ever sit back and wonder how and why other people are so successful, productive, or accomplished? What is the driver that inspires them to go for the gold, seize opportunities, and make things...
Many hospitality companies follow the 5 and 10 Rule, whereby when a customer is within ten feet of the employee, they should provide acknowledgement with eye contact and a genuine smile. When the cust...
Be the InviterWhen I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before going into a middle school one year, I intervie...
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