Be the LikerIf you want to be liked, BE THE LIKER! This was some of the best advice my enlightened mother ever gave me. Throughout my childhood, teen years, and adulthood, this golden nugget of simple...
We will judge others based on their behaviors with little to no understanding or regard for their beliefs or values—standards we may not know, nor typically see. When we do this, things can be taken c...
Being Nice Has Its Limitations. While you will certainly attract more bees with honey, there are times when being nice can backfire. Take it from a naturally kind person, being a bitch has its time an...
With your mind alert and your eyes wide open, you will be better able to assess your space and your place for optimizing exchanges and your communication impressions.
Our cultural lens is so much a part of us that we are not even aware of how obvious it is to others. Like the nose on your face, you may forget that it is there, but everyone else sees it. I can’t loo...
Service Beyond Self is Essential for Success Because It . . .• Builds credibility, trust, and customer satisfaction.• Strengthens your personal reputation and public image.• Fosters goodwill and makes...
Communicating negatively (gossiping, bragging, bullying, and criticizing) can be disastrous to your reputation, cause you to lose the respect of others, and leave a terrible impression. Why leave this...
How a person treats wait staff speaks volumes about their character and values. If they misbehave in this scenario, you can likely predict how they will react when cut off in traffic, when their lugga...
Whoever came up with the idea that nice guys finish last must have been either very jaded or downright malicious. Why would a caring, emotionally healthy human being ever think that being un-nice is a...
Service Beyond Self. Value others; have a heart of service and generosity. Rise above self-interest. Ask what you can do for others, not what they can do for you.
I am a very lucky lady that my life partner, Daniel, is a true-blue Southern gentleman. Watching him in action not only earns my love and respect, but it also strengthens his countenance and bolsters...
Since non-verbal signals have five times the impact of verbal signals, paying attention to the image you are projecting is crucial to your first impressions.
Google Proves Nice Counts. On a quest to discover what it takes to build the perfect team, Google launched the Project Aristotle initiative to find the answers. Over a period of several years, they su...
In his book, How to Win Friends & Influence People, Dale Carnegie encourages you to greet people with animation and enthusiasm. This form of kinesthetic responsiveness provides a splendid example of h...
The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests....
To cultivate bravery and courage, Do It Scared. Being scared is a precursor to bravery, otherwise, it wouldn’t be bravery, would it? Mustering the courage to stretch beyond your familiar territory is...
Presenting Mix, Mingle & Glow in a social context is a lovely way to describe how you can make a great first impression by taking the initiative to help other people shine. Think of the times when you...
The Art of Communication shares insights to help you communicate with a higher awareness and focused intention and meet people on their level to increase clarity and understanding.
To cultivate bravery and courage, change your attitude toward failure. Many successful people will tell you that if you aren’t failing, you aren’t trying—that failure is an essential precursor to achi...
This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make active listening a deliberate part of your business plan and succes...
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