Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it handled? If you were dealing with an inept, uncaring, or untrained employee, they may have...
To Become an Attentive Listener . . . • Observe a person’s physical presence to see how their body language aligns with their message. • Recognize what is being said on the surface.• Engage your intui...
Speaking on StageSpeakers and presenters have only a few short seconds before their audience members begin forming opinions. True professionals know that beginning with impact determines audience enga...
While active listening is crucial for optimal communication, we are faced with a dilemma which can perplex even the sincerest and engaged of individuals.
UN-Impressives of the Poor Listener• Thinking about what you should have done, could have done, or need to do. • Allowing your emotional reactions to take over.• Interrupting the person talking.• Repl...
The process of attentive listening makes the other person feel important, valued, and heard. For Nick, listening was, and still is, love. I've never forgotten that precious moment—and the lesson!
Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying.
Think about the people in your life with whom you have the most engaging dialogue—the ones who will listen to you and consider your opinions regardless of the topic. They'll stop whatever they are doi...
Your heightened awareness of their perceptions, experiences, emotions, and personality styles can reveal why they feel the way they do so that you can choose your responses wisely and compassionately.
Active listening is one of the best services a company can provide.
Your first words will outlive your conversations and impact how you are remembered, liked, or regarded. Wouldn’t you enjoy opening conversations with ease and mutual recognition? The challenging part...
The Physical Language of ListeningActive listening is a physical process which transcends simply hearing. Your body language speaks on your behalf as to whether you are fully present and engaged . . ....
Your first words will not only shape your first impression, they can create amazing connections, lead you to your dream job, or help you discover a new best friend—or accomplish exactly the opposite.
Meeting someone for the first time has significance, but for some people, the awkwardness can be so great that they avoid a conversation altogether. The person who may be shy, introverted, or afraid o...
Now let’s look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn a challenge into a triumph. Through active listening, they demonstrate that your...
You can have the perfect message, but it may fall on deaf ears when the listener is not prepared or open to listening.These listening planes were first introduced by the American composer Aaron Coplan...
Think of the communication that takes place in your own life on a continuous basis—at home, at work, with friends, and beyond. When you actively listen to people, you enhance communication.
If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer...
When you are mindfully focused, the person with whom you are communicating feels that you are making them a priority—that you value their time and their perspective. It is in these moments that we can...
Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do.
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