Well Hello Halo! It is human nature for us to make generalized judgments about a person using only a couple of traits. The Expressivity Halo Theory explains how we connect various personalities to spe...
To Move from Woe to Wow . . . Listen Attentively• Be fully present and give your customer your full attention.• Stay calm and remain patient.• Do not interrupt or become defensive.• Let the customer e...
Smiling is truly one of the most generous gifts you can give to another. You never know when your smile may inspire the sad, encourage the hopeless, heal a heart, or change someone's world for the bet...
Since we are all unique and individual, being cognizant of different personality styles will help you better recognize where others are coming from to minimize barriers, build trust, and catapult your...
Move beyond yourself to serve a greater purpose and vision. Learn to mix, mingle, and glow, thus helping others feel more comfortable, at ease, important, and connected.
I have a few friends who are confined to wheelchairs for access and mobility. I don't want to always be looking down at them while they are looking up at me. To enjoy a meaningful conversation, I’m qu...
I attended a symposium to hear Shilagh Mirgain, Ph.D. speak on Mindful Leadership. Throughout her program, I made sure to make eye contact and smile to support, affirm, and engage with her presentatio...
Confession. Years ago, I was invited to a cocktail party for an Asian-American networking group. As I introduced myself to a Japanese businessman, I reached out and firmly shook his hand. Much to my e...
As you seek new opportunities to make favorable first impressions, be ever aware of the subtle effect that physical positioning and distance/closeness can have on your interactions with others and use...
As a professional speaker, my facial expressions are essential for effectively telling stories, engaging audiences, fostering involvement, and connecting on a personal level. One day I decided to get...
Approachability. Being warm and inviting demonstrates comfort, care, and emotional safety all of which encourages engagement. Your openness says, I’m happy to meet you and am glad you’re here.
17 Ways to Just Be NiceNo act of kindness, no matter how small, is ever wasted. Aesop1. Be sincere.2. Be altruistic.3. Practice patience.4. Inquire and engage.5. Keep your promises.6. Offer help to ot...
You would be surprised how even the simplest of smiles can ease a social situation, encourage another, remove barriers, and dissolve differences. It is not only a gift to the recipient, but you will r...
Navigating relationships within our own culture can be challenging enough. When diverse cultures are involved, however, a huge potential for misunderstanding, disrespect, miscommunication, and intoler...
In his book, Networking is a Contact Sport, Joe Sweeney advises that when you attend networking events, act as if it is your party and you are the host or hostess. By doing this, you will help others...
First, take complete responsibility for your life and current outcomes. Then take proactive steps for the necessary action to move forward in your desired direction. This personal choice is at the hea...
Becoming more socially aware involves greater understanding of the dynamics of social interactions to assure you achieve harmonious outcomes.
Accompanied with good eye contact, a smile serves as an immediate icebreaker to warm up relations and turn a stranger into a friend.
A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible to express its effect on others in words.
You can transform your entire physical appearance, personal experience, energy, and social success simply by smiling. And it is also good to do just for you!