“ A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible to express its effect on others in words. Susan C. Young
“ You would be surprised how even the simplest of smiles can ease a social situation, encourage another, remove barriers, and dissolve differences. It is not only a gift to the recipient, but you will r… Susan C. Young
“ It is through these facial expressions that we write and feel our life story, create lifelong social habits—through which we are received and perceived by a multitude of others. When you want to make… Susan C. Young
“ Every time you speak, you are using your voice to connect with others, whether it is in-person, on the phone, or in a recorded message. Susan C. Young
“ Begin to take the initiative when you want to meet someone new. Be the one who steps forward first. Simply say hello and begin a conversation. Susan C. Young
“ Becoming more socially aware involves greater understanding of the dynamics of social interactions to assure you achieve harmonious outcomes. Susan C. Young
“ ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?• Give them your full attention and listen with… Susan C. Young
“ Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself. Within a year, I quadrupled my income, and then I doubled i… Susan C. Young
“ Being PresentYears ago, I attended a conference where the keynote speaker encouraged everyone to BE HERE NOW! It grabbed people's attention and reminded us that living, loving, listening, and laughing… Susan C. Young
“ Active listening is the ultimate Golden Rule for sensational customer service. Just as the important people in your life will feel more valued and appreciated when you actively listen, so will your cu… Susan C. Young
“ Whether you smile to make a great first impression for customer service, building rapport, communicating your intentions, networking, sharing your happiness, closing deals, or demonstrating you are fu… Susan C. Young
“ Poise: a graceful and elegant bearing in person; a composure of dignity and manner.Postures: the position of a person’s body when standing, sitting, or walking; carriage, bearing, and stance.Gestures:… Susan C. Young
“ Be aware, putting on a poker face can backfire during your first impressions because it can make people uncomfortable and make you more difficult to read and harder to get to know. Susan C. Young
“ See Your Expressions Through the Eyes of Others. Take the initiative to stand in front of a mirror and practice a wide range of emotions so that you can see what other people are seeing. Video tape yo… Susan C. Young
“ Beyond these universal expressions of emotion, there are hundreds of variations which are often a matter of choice, whether consciously or subconsciously. Most every facial movement is connected to an… Susan C. Young
“ While smiling is a powerful facial gesture, there are other expressions on your face which reveal an extraordinary number of emotions. A body language of its own, people will read your facial messages… Susan C. Young
“ Have you decided to simply smile and nod to avoid a confrontation with someone who was being a jerk? Have you ever feigned agreement with your face to get along with others, even when you disagreed wi… Susan C. Young
“ Benefits of Being Nice • You set positive karma into motion.• What you give is what you get back in return.• You are more likable.• People will treat you better.• You will reduce personal stress.• You… Susan C. Young
“ It is no mystery why nice people are well-liked and get along harmoniously with others. Being nice makes people feel emotionally safe, allowing for more authentic, trusting, and happy interactions. Susan C. Young
“ Nice is a little word with a big meaning. How many times did your mother say, "Just be nice?" It's basic manners, yet in our negative world today people often neglect to extend random acts of kindness… Susan C. Young
