Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying.
It is unimpressive to not return what’s been borrowed. Whether you have borrowed money, folding chairs, yard tools, or a popular book, always make sure you return to another person what is rightfully...
In her book, Ask Outrageously! my friend Linda Swindling suggests to Mimic the body language of the most powerful people you know. They stand up straight, make appropriate eye contact, and use gesture...
Impeccable manners and courteous behavior are the hallmarks for healthy relations and human interaction.
For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could...
When your speaking style is clear, confident, and concise, your listeners will perceive you as such.
When my son Nick was five years old, he was sitting at the kitchen bar while I prepared dinner. In typical busy mother fashion, I was multitasking—cooking, cleaning, running the laundry, answering the...
Take the initiative with deliberate steps to be a polite person:1. Cover your mouth when you cough or sneeze.2. Reciprocate a thoughtful word or a good deed in kind.3. Say excuse me when you bump into...
Smiling is one of your most powerful non-verbal behaviors. People do read a book by its cover and these expressions provide glimpses into what they will find inside.
Rather than being green with envy, realize that a dramatic difference between the haves and have-nots is the do and do-nots. If you are seeking positive change and transformation, what can you begin t...
Imagine how many new friends you would make, how much new business you could create, and how much fun you could have by simply taking the initiative to be the inviter.
If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer...
I spend a great deal of time on airplanes traveling from one speaking engagement to the next. There have been times when I have sat for hours next to strangers with whom I never made eye contact or ut...
Add a fresh twist of creativity to make a stellar impression which people won’t soon forget. Granted, your venue will determine how far you can stretch and how creative you can be. Making small tweaks...
Your tone of voice can be conveyed in both the words you speak and in the words you write.
Why Polish the Gold?• It builds your confidence when you realize that your words have power and can positively influence. • As you seek to find the good in others, you will enjoy the ripple effect rem...
When you are mindfully focused, the person with whom you are communicating feels that you are making them a priority—that you value their time and their perspective. It is in these moments that we can...
To cultivate bravery and courage, reduce uncertainty by being prepared. As Zig Ziglar once said, Success happens when opportunity meets preparation. Preparing well for potential outcomes will provide...
Gestures and the Signals They Send• Rubbing your face, palms, and neck may signify anxiety and stress.• Arms crossed with clenched fists may signify hostility, anger, and impatience.• Arms crossed wit...
All compliments are not created equal. Some may change the trajectory of a person’s life, while others fall on deaf ears. Is it well deserved or earned? People will remember you fondly when you have a...