“ Why is this disengagement epidemic becoming the new norm? A few reasons I have witnessed in speaking with companies across the country include . . .• Information overload• Distractions• Stress/overwhe… Susan C. Young
“ To gain greater understanding, clarity, and awareness, you must become aware of your values and beliefs. Think of a triangle or an iceberg. Below the waterline, your beliefs and your values build the… Susan C. Young
“ Seek to make others feel comfortable by demonstrating respect for their individual needs as well as their cultural norms. Your consideration and heightened awareness will guide you well—and help you m… Susan C. Young
“ Polishing the gold in others will not only make them feel better about themselves, but it will also elevate you in their eyes as well as your own. Gifting others with your words of affirmation is an e… Susan C. Young
“ It is unimpressive to not return what’s been borrowed. Whether you have borrowed money, folding chairs, yard tools, or a popular book, always make sure you return to another person what is rightfully… Susan C. Young
“ Impeccable manners and courteous behavior are the hallmarks for healthy relations and human interaction. Susan C. Young
“ Glow What can you do and how can you be in order to bring out the best in others and truly help them shine?• Be complimentary; say something nice.• Be a great listener and make them feel like you are… Susan C. Young
“ For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could… Susan C. Young
“ Be the LikerIf you want to be liked, BE THE LIKER! This was some of the best advice my enlightened mother ever gave me. Throughout my childhood, teen years, and adulthood, this golden nugget of simple… Susan C. Young
“ To cultivate bravery and courage, reduce uncertainty by being prepared. As Zig Ziglar once said, Success happens when opportunity meets preparation. Preparing well for potential outcomes will provide… Susan C. Young
“ To cultivate bravery and courage, Do It Scared. Being scared is a precursor to bravery, otherwise, it wouldn’t be bravery, would it? Mustering the courage to stretch beyond your familiar territory is… Susan C. Young
“ Think of the communication that takes place in your own life on a continuous basis—at home, at work, with friends, and beyond. When you actively listen to people, you enhance communication. Susan C. Young
“ Take the initiative with deliberate steps to be a polite person:1. Cover your mouth when you cough or sneeze.2. Reciprocate a thoughtful word or a good deed in kind.3. Say excuse me when you bump into… Susan C. Young
“ Sometimes it is better to refrain from engaging in conversation because making no impression is better than making a bad impression. Susan C. Young
“ Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying. Susan C. Young
“ If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer… Susan C. Young
“ When you are mindfully focused, the person with whom you are communicating feels that you are making them a priority—that you value their time and their perspective. It is in these moments that we can… Susan C. Young
“ To cultivate bravery and courage, borrow courage.There is inspiration all around you in the form of people who are living your dreams, achieving similar goals, and already succeeding. Knowing that som… Susan C. Young
“ Imagine how many new friends you would make, how much new business you could create, and how much fun you could have by simply taking the initiative to be the inviter. Susan C. Young
“ Gestures and the Signals They Send• Rubbing your face, palms, and neck may signify anxiety and stress.• Arms crossed with clenched fists may signify hostility, anger, and impatience.• Arms crossed wit… Susan C. Young
