The space between meeting a stranger and making a new friend can be a short distance or a gaping chasm. By understanding how to open a conversation well, you will be better able to bridge the gaps and...
Your education can be the ‘make or break’ difference when a hiring manager reads your resume or invites you in for an interview. In our competitive world, today a Master’s Degree has become the new di...
Your Signature Sound. In music, voice value is categorized for singers, composers, and listeners. Whether a performer’s voice type is soprano, alto, tenor, baritone, or bass, they all have unique char...
Years ago, my mentor, Mary Seals and I shared a mutual acquaintance who was successful in sales, but had a questionable reputation. I told her, I really like him, but I can’t trust him as far as I can...
When employees are motivated and love what they do you will see higher productivity, less turnover, healthier communication, increased loyalty, and a happier environment.
When a leader nurtures an environment of trust, respect, and honesty—business soars, creativity and problem-solving are inspired, and collaboration enables people get more done in less time.
We tend to listen to the people who believe in their own words as opposed to those who don’t. When we feel their conviction, they earn our buy-in.
To touch or not to touch . . . that is the question. Handshakes, hugs, and other touching all have their appropriate space and place. The key to success in this area is to know when, where, and how to...
To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes milk). These...
To make a positive first impression, where is the best place to wear a nametag? Since we shake hands with our right hand, placing your nametag on the right side of your body will make it quickly visib...
To call certain people, such as your boss, teachers, professors, doctors, your parent’s friends, etc. by their first names might be considered disrespectful. It is best to err on the side of caution u...
Think of your personal and professional life—are you attracting what you want? Are you attracting the kind of people you like? Do you feel that life is working for you or against you? How have others...
The bottom line is that, as human beings, we all crave belonging and connection. This only happens when trust is established and continuously cultivated.
Strengthen your first impressions by making the intentional effort to first earn people’s trust, and rapport will naturally follow.
Speakers, coaches, consultants, thought-leaders, experts, and authors who dedicate their professional lives for the love of humanity and the betterment of society are making a positive difference in t...
Sometimes we meet folks who appear rather plain, yet when they speak from a heart of service, love, compassion, and wisdom, they instantly become respected favorites.
One of the most compelling things about you is the energy you put forth—whether it is positive, negative, or neutral. And that is only the beginning.
On a recent business trip, I reunited with a friend I had not seen in twenty years. After having a lovely lunch meeting, we came out of the restaurant to walk towards the parking lot. He automatically...
Mary Kay Ash, the founder of the Mary Kay Cosmetic empire, taught her teams that most people have a sign hanging around their necks that says, Make me feel special. Answer that need in others through...
It is wise to use titles for people in positions of power, higher education, seniority, or maturity, unless otherwise instructed. This may sound old-fashioned, but practicing respectful traditions wil...