Susan C. Young Quotes

The way you walk, talk, stand, and carry yourself sends messages to others that can attract or repel, encourage or discourage, and impress or depress.

Think of your personal and professional life—are you attracting what you want? Are you attracting the kind of people you like? Do you feel that life is working for you or against you? How have others...

This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make active listening a deliberate part of your business plan and succes...

To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes milk). These...

To touch or not to touch . . . that is the question. Handshakes, hugs, and other touching all have their appropriate space and place. The key to success in this area is to know when, where, and how to...

We all can give in to our inner critic. I don’t know about you, but I would never allow anyone to speak to me the way I speak to myself! I wouldn’t be their friend!

We prefer to be around others who bring out the best in us and make us feel good, don’t we? Customers want to do business with people who make them feel valued, appreciated, and happy.

When you begin conversations with confidence and listen attentively, you will become more flexible and adaptable in most any situation.

Whoever came up with the idea that nice guys finish last must have been either very jaded or downright malicious. Why would a caring, emotionally healthy human being ever think that being un-nice is a...

Why would you be anything other than your unique and best self?

With your mind alert and your eyes wide open, you will be better able to assess your space and your place for optimizing exchanges and your communication impressions.

Your habits and hygiene demonstrate how you feel about yourself. Without saying a word, they speak for you.

Your smile is a kind hello and a sincere invitation that opens the gateway to engage others and begin conversations.

ASK YOURSELF: Are your facial expressions in alignment with your true personality? Are they working on your behalf to project the best impression possible?

Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily.

Align your voice value with the tone, pace, and pitch of your listeners will help you connect on all levels.

All hugs are not created equal. Some people are naturally gifted in showering others with warmth and affection. They can hug with such a sincere intention it transcends a handshake. Their hugs feel ge...

All in Good Time. The ancient Buddhist saying shares, When the student is ready, the master will appear. When the timing is right, lessons are learned and miracles can happen. However, when the timing...

And as is often the case, the people who would benefit the most from reading a book like this are the ones least likely to buy and read it. For you, however, this chapter will serve as a sterling remi...

Any time you put yourself on the line, you risk (and maybe fear) failing, falling, being embarrassed, or looking stupid—none of which are comfortable.