Becoming an expert not only establishes you as a leader in your field, it will make you a trusted resource that people can rely on for new and innovative ideas. In addition to raising the stakes and h...
Being proactive and intentional will enable you to create a positive experience for yourself and others.
What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, then earning people’s trust, rapport, and business will inevitably be more of a str...
To remember people’s names, wash, rinse, repeat—Repeat a person’s name upon introduction, throughout the conversation, and as you bid farewell. Try it both in your mind as well as out loud. Avoid nick...
We prefer to be around others who bring out the best in us and make us feel good, don’t we? Customers want to do business with people who make them feel valued, appreciated, and happy.
Emotionally intelligent people hold themselves accountable for their behavior, failures, decisions, and successes.
Energy is contagious and infectious and whether it is the good kind or the bad kind—other people feel it.
The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests....
There are differing opinions as to whether charisma and charm are innate qualities which we are born with or learned personality styles. I believe it is a combination of both. Young children demonstra...
Glow What can you do and how can you be in order to bring out the best in others and truly help them shine?• Be complimentary; say something nice.• Be a great listener and make them feel like you are...
Haven’t you known people who seem to have a sixth sense super-power when it comes to connecting, communicating, and understanding others? These emotionally intelligent people always know the right thi...
How we feel with someone—if they improve our mood or cause our heart to sink—can determine the health of the relationship. How do you feel around them? It's a simple measurement tool.
Humor can heal the heart, instill hope, bring people together, and remind them that life isn’t meant to be so doggone serious. Why not use it for good? There is no denying that humor’s uplifting, ener...
Imagine how your positive attitude feels when you are enjoying a fabulous day—the sky is blue, the grass is green, the birds are singing—and all is right in your world. You are filled with boundless e...
To cultivate bravery and courage, change your attitude toward failure. Many successful people will tell you that if you aren’t failing, you aren’t trying—that failure is an essential precursor to achi...
It has been said that poise is our highest state of consciousness. It reflects your presence, composure, balance, gratitude, discretion, and self-respect. Whether a man or a woman, a poised person car...
The days of the pushy salesmen and self-serving narcissists are over. That type of behavior quickly alienates and pushes people away because it offends and can’t be trusted.
Wouldn’t it be wonderful to be a natural communicator and know exactly what, when, why, and how to speak so that your message is conveyed and received as you intend?
Most everyone has the classic question stamped on their forehead that asks, What’s in It for Me? It is not a matter of being self-centered, arrogant, or narcissistic; it is simply a natural and instin...
When I meet someone who is truly genuine, I am drawn to their personality and find them easier to approach, engage, and interact with. They have no hint of false pretense, nor do I worry about hidden...
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