Susan C. Young Quotes

You have met phonies—fake people who appear plastic and put on airs trying to impress other people. The person they present to the world is not the person who resides inside.

Empathetic listening is a finely tuned ability to go beyond words to discover the thoughts and feelings which live beneath a person’s surface presentation.

With every new encounter, impressions are made and opinions are formed in only a matter of seconds. The instant imprint you make on someone can impact them, and you, for a lifetime.

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