“ Your smile is a kind hello and a sincere invitation that opens the gateway to engage others and begin conversations. Susan C. Young
“ You can certainly take the easy road and use the predictable and boring defaults like:• How are you doing?• How about this weather?• What do you do for a living?• Hi. My name is _________. What’s your… Susan C. Young
“ With your mind alert and your eyes wide open, you will be better able to assess your space and your place for optimizing exchanges and your communication impressions. Susan C. Young
“ When you are fully present and engaged in your workplace, you will demonstrate that you care about the success of your organization, are a team player, have a can-do attitude, and will go the extra mi… Susan C. Young
“ What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, then earning people’s trust, rapport, and business will inevitably be more of a str… Susan C. Young
“ UN-Impressives of the Poor Listener• Thinking about what you should have done, could have done, or need to do. • Allowing your emotional reactions to take over.• Interrupting the person talking.• Repl… Susan C. Young
“ To cultivate bravery and courage, may the Force be with you. Whether you fortify yourself with a positive mental attitude, affirmations, faith in God, prayer, and meditation, or an innate sense of per… Susan C. Young
“ Stepping out and stepping up can be an intimidating experience, especially in social situations where the outcomes are unpredictable and uncertain. Have you ever been reluctant to . . . • Say no?• Req… Susan C. Young
“ Sometimes you must earn the right to be included. Otherwise, you may appear awkward or pushy. Susan C. Young
“ Service Beyond Self is Essential for Success Because It . . .• Builds credibility, trust, and customer satisfaction.• Strengthens your personal reputation and public image.• Fosters goodwill and makes… Susan C. Young
“ Mix• Be situationally aware and pay attention to the people in the room. • Introduce guests or help strike up a conversation. • Be the one who takes the initiative and makes and effort to work the roo… Susan C. Young
“ Just Show Up. Guess what? Being in the right place at the right time can’t happen without your first showing up. Companies have been started, marriages made, friendships found, careers created, and op… Susan C. Young
“ Ignoring his advice, I got up, walked over, gently rested my hands on two of their shoulders and said, Ladies, I have to tell you how much you have impressed me. I just moved to Madison from Florida a… Susan C. Young
“ Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is the best and only way. Susan C. Young
“ Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do. Susan C. Young
“ Be the InviterWhen I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before going into a middle school one year, I intervie… Susan C. Young
“ When you begin conversations with confidence and listen attentively, you will become more flexible and adaptable in most any situation. Susan C. Young
“ When you are socially aware, you will realize whether you are forcing yourself into a conversation or have actually been invited to participate. Susan C. Young
“ To make matters even more complicated, research has shown that we remember only 25-50 percent of what we hear. This inclination not only compromises our connection with another person, but we can fail… Susan C. Young
“ This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make active listening a deliberate part of your business plan and succes… Susan C. Young
