How do you know when to advance the conversation or when there's something still unresolved? When you are situationally aware, you watch the body language and notice the cues that are given to you. Li...
Humor lightens our spirits, comforts us through the challenge, brings people together, and helps us to remember the positive sides of life. When your presence and personality bring this welcomed delig...
I am sharing this wonderful information with the caveat that I am not promising, endorsing, guaranteeing, judging, or predicting any outcomes for you. I’m simply providing you with tools which I have...
The best safeguards you have are to live with dignity, love, and self-respect, and to make choices you can be proud of in the first place. Even as an adult, I still think to myself—what would my mothe...
If you want to fly high and go amazing places, your attitude is crucial.
The Gift that Keeps on GivingI once had a lovely real estate client named Jane who was an elderly lady living alone. Her sons lived far away in the Pacific Northwest and she rarely saw them. I became...
Imagine how many new friends you would make, how much new business you could create, and how much fun you could have by simply taking the initiative to be the inviter. Try it today. Welcome new relati...
Is YOUR brand consistent and congruent with your desired outcomes?
Think of the people whom you love, like, trust, and admire. Isn’t their integrity the golden thread which elevates them to a higher standard in your eyes and in your heart?
It is crucial to understand that there are myriad interpretations of behavior. When you subscribe only to yours, you may begin to think that everyone else is wrong and thus limit your flexibility and...
Remain vigilant and try diligently not to succumb to the soul-sucking, mind-numbing, ill-mannered attitudes that seem so prevalent in the world today.
Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying.
My friend Scott Friedman (ScottFriedman.net) is a motivational humorist who specializes in employee engagement, celebration, and customer service. He teaches organizations that when their organization...
My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them....
Your smile is a kind hello and a sincere invitation that opens the gateway to engage others and begin conversations.
The romantic notion of opposites attract works well in fairy tales. However, science proves that like attracts like for healthy communication and successful relationships. Social psychologists have lo...
Your body language is your primary language—and one that every person understands! Although it is non-verbal, evidence suggests that our body language and tone of voice can have a bigger impact and ac...
You are the only one who can determine what feels right to you. Before baring your soul to the world and telling it all, consider a few scenarios which deserve your discretion.• Does your date really...
Your heightened awareness of their perceptions, experiences, emotions, and personality styles can reveal why they feel the way they do so that you can choose your responses wisely and compassionately.
When you have scheduled an appointment, or have made a commitment, you have essentially made a promise. Keep your promises. Being punctual demonstrates your consideration for others and that you can b...
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