Susan C. Young Quotes

To remember people’s names, Pay Attention—Minimize distractions and focus on what they are saying. Making a concerted effort to concentrate will help you improve your memory.

In the hit movie, Pay It Forward, a middle school child dreams of how he can change the world by being the catalyst for kindness. He begins his social experiment by performing a selfless act of kindne...

Think about the people in your life with whom you have the most engaging dialogue—the ones who will listen to you and consider your opinions regardless of the topic. They'll stop whatever they are doi...

It can't be taught to all, but people who deliver exceptional work, merely by relaying their passion through what they say and do in the workplace, are priceless.

Living in integrity with one’s principles that are held in high regard engenders respect—both from others and self.

Manners Matter. Courteous behavior is the hallmark of healthy relations and human interaction. Manners ensure you will be more respected, admired, and appreciated. Thank you!

Meeting someone for the first time has significance, but for some people, the awkwardness can be so great that they avoid a conversation altogether. The person who may be shy, introverted, or afraid o...

Strengthen your first impressions by making the intentional effort to first earn people’s trust, and rapport will naturally follow.

Sometimes we meet folks who appear rather plain, yet when they speak from a heart of service, love, compassion, and wisdom, they instantly become respected favorites.

To cultivate bravery and courage, reduce uncertainty by being prepared. As Zig Ziglar once said, Success happens when opportunity meets preparation. Preparing well for potential outcomes will provide...

The best safeguards you have are to live with dignity, love, and self-respect, and to make choices you can be proud of in the first place. Even as an adult, I still think to myself—what would my mothe...

You know when you feel good and you know when you feel bad. As a result, you are experiencing and displaying a wide range of energies, aren’t you? Some bring you up, while some bring you down. Start p...

Think of the people whom you love, like, trust, and admire. Isn’t their integrity the golden thread which elevates them to a higher standard in your eyes and in your heart?

Be mindful of the words in your mind and in your mouth. Choose to use an affirming and positive vocabulary because your actions and outcomes will follow suit.

To cultivate bravery and courage, borrow courage.There is inspiration all around you in the form of people who are living your dreams, achieving similar goals, and already succeeding. Knowing that som...

To cultivate bravery and courage, avoid the bystander effect.Rather than standing on the sidelines watching other people achieve their goals, jump in with both feet and get involved.

My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them....

By mirroring, speaking, and moving in tandem with my clients, I provided them with a sense of familiar comfort and ease which helped us work well together. When they leaned forward, I would lean forwa...

Your EQ (emotional quotient) is your capacity to recognize, discriminate, and label emotions accurately and interpret them to help guide your thinking and behavior.

How do you know when to advance the conversation or when there's something still unresolved? When you are situationally aware, you watch the body language and notice the cues that are given to you. Li...