Employee EngagementEmployee Engagement has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup Polls’ The State of the American Workf...
Eye Contact. Direct eye contact is one of the best compliments you can give to another. You are subliminally telling them that you are listening, they matter, and that what they have to say is importa...
Hostess with the MostestThink of a time when you have had a party in your home or had friends over for dinner. Didn’t you want to make sure they were nurtured, cared for, and well-taken care of? Didn’...
I disagree with the adage, The road to hell is paved with good intentions. Good intentions are powerful mindsets which will drive your actions to accomplish the results you want. Setting good intentio...
If being brave were easy, more people would be.
If you like the relationship results you have been getting and don’t see any need for improvement, your status quo may actually be your sweet spot for comfort and contentment. That is a wonderful plac...
Is your voice value delivering the image you wish to convey? Is your voice coming across as smart, friendly, and positive or ignorant, rude, and negative?
Just be Nice. Nice—this little word has a big meaning. Use it generously. Being nice helps people feel emotionally safe, allowing for more authentic, trusting, and happy interactions.
Mix• Be situationally aware and pay attention to the people in the room. • Introduce guests or help strike up a conversation. • Be the one who takes the initiative and makes and effort to work the roo...
Move beyond yourself to serve a greater purpose and vision. Learn to mix, mingle, and glow, thus helping others feel more comfortable, at ease, important, and connected.
Navigating relationships within our own culture can be challenging enough. When diverse cultures are involved, however, a huge potential for misunderstanding, disrespect, miscommunication, and intoler...
Some people not only burn their bridges, but they also torch the town! With all their deeds of drama and destruction, they leave behind an aftermath of distrust, disrespect, and disappointment. And fo...
To Move from Woe to Wow . . . Listen Attentively• Be fully present and give your customer your full attention.• Stay calm and remain patient.• Do not interrupt or become defensive.• Let the customer e...
To cultivate bravery and courage, may the Force be with you. Whether you fortify yourself with a positive mental attitude, affirmations, faith in God, prayer, and meditation, or an innate sense of per...
When my son Nick was five years old, he was sitting at the kitchen bar while I prepared dinner. In typical busy mother fashion, I was multitasking—cooking, cleaning, running the laundry, answering the...
When you have orientational awareness, your perceptions and impressions are based on location and proximity. Orientation may imply hierarchy, position, and prestige, or be the result of habits, tradit...
Your life is happening in the NOW, yet the present moment is often squandered by your thinking about what has happened in the past or may happen in the future.
Your poise, postures, and gestures are the physical manifestations of your attitudes, perceptions, belief systems, self-esteem, feelings, and engagement. Be sure to know if they are working well or hi...
The space between meeting a stranger and making a new friend can be a short distance or a gaping chasm. By understanding how to open a conversation well, you will be better able to bridge the gaps and...
14 Awesome Conversation Starters1. What do you do for fun? Hobbies, recreation . . . 2. What are your super powers? Gifts, talents, strengths.3. Good morning! It’s great to see you! 4. What is your st...
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