When my son was a teenager, he would use the ‘poker face’ tactic when I was lecturing, nagging, or suggesting. As a parent, it was maddening because I could not read his reactions! His stoicism would...
Well Hello Halo! It is human nature for us to make generalized judgments about a person using only a couple of traits. The Expressivity Halo Theory explains how we connect various personalities to spe...
Navigating relationships within our own culture can be challenging enough. When diverse cultures are involved, however, a huge potential for misunderstanding, disrespect, miscommunication, and intoler...
Extend InvitationsHow many times have you sat at home alone feeling jealous or sad that you were not invited to a party or out to dinner? You may have seen people having fun on Facebook and wondered w...
As a professional speaker, my facial expressions are essential for effectively telling stories, engaging audiences, fostering involvement, and connecting on a personal level. One day I decided to get...
A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible to express its effect on others in words.
4 Steps for Understanding Each Other1. Identify your beliefs and core values; ask how they determine your behaviors and habits. 2. Realize with whom you are interacting and try to identify how their v...
You would be surprised how even the simplest of smiles can ease a social situation, encourage another, remove barriers, and dissolve differences. It is not only a gift to the recipient, but you will r...
Science proves that what appears to be solid is simply moving at a slower rate. Whereas, what is moving, grooving, and flowing, has a higher rate of vibration. We as humans work the same way.
It is through these facial expressions that we write and feel our life story, create lifelong social habits—through which we are received and perceived by a multitude of others. When you want to make...
It is generally believed that nearly 40 percent of your first impression will be set from the tone of your voice. Your vocal thermometer can be more impactful than the actual words you use.
First, take complete responsibility for your life and current outcomes. Then take proactive steps for the necessary action to move forward in your desired direction. This personal choice is at the hea...
Every time you speak, you are using your voice to connect with others, whether it is in-person, on the phone, or in a recorded message.
Being 100 percent in the moment and focusing on the person you’re with is one of the finest compliments you can offer. One of the most respectful and considerate things you can do for another is to tr...
Begin to take the initiative when you want to meet someone new. Be the one who steps forward first. Simply say hello and begin a conversation.
Becoming more socially aware involves greater understanding of the dynamics of social interactions to assure you achieve harmonious outcomes.
ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?• Give them your full attention and listen with...
Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself. Within a year, I quadrupled my income, and then I doubled i...
Being PresentYears ago, I attended a conference where the keynote speaker encouraged everyone to BE HERE NOW! It grabbed people's attention and reminded us that living, loving, listening, and laughing...
Active listening is the ultimate Golden Rule for sensational customer service. Just as the important people in your life will feel more valued and appreciated when you actively listen, so will your cu...