Meaningful eye contact has the power to transcend time and space to connect us with others and can be one of the most gracious and important ways to demonstrate attention and respect.
Meeting someone for the first time has significance, but for some people, the awkwardness can be so great that they avoid a conversation altogether. The person who may be shy, introverted, or afraid o...
Mirroring is simply the process of discreetly matching and mirroring the subtle behaviors and qualities of the person with whom you are connecting. It's a form of behavioral reflection that unconsciou...
My friend Julie was cooking dinner in her kitchen one night. Her expression was blank as she stood alone working by herself. Her daughter walked in and gasped, Mom! What’s wrong? She said Nothing. I’m...
My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them....
Navigating relationships within our own culture can be challenging enough. When diverse cultures are involved, however, a huge potential for misunderstanding, disrespect, miscommunication, and intoler...
Neen James (NeenJames.com) is an eloquent and successful international speaker who stands at four-feet-eleven with a rich Australian dialect and a high-pitched voice. For years, fellow speakers with g...
No matter your age, a smile makes you look and feel better. People spend billions of dollars every year to get pumped, pulled, tucked, and tweaked in hopes of being more beautiful. But there is nothin...
Now let’s look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn a challenge into a triumph. Through active listening, they demonstrate that your...
One of the speaking programs I deliver is entitled, Service with a Smile . . . How to Create a Sensational Customer Experience. Smiling is at the heart of my teaching because when employees smile whil...
One simple glance can convey to your recipient that you are . . .• Present• Interested• Paying attention• Being respectful• Listening• Confident• Engaged• Caring• Dedicated• Appreciative• Empathetic•...
Orientation & Proximity. Be aware of the orientation between yourself and others so that you can be sensitive and responsive to their comfort zones.
Palm Reading 101• Palm Up— Conveys openness, service, humility, and sympathy.• Palm Down—Demonstrates authority, superiority, and control.• Palm Vertical—Shows you are meeting on equal terms with a mu...
People who cast a negative energy can make us feel doubtful, devalued, and disrespected. In response, we contract and are left cold as our awesome energy evaporates in their shadow. Downward emotional...
Physical touch is one of my primary love languages. For those of us who share this love language, touching is an endearing gesture of affection, appreciation, and connection. It is not intended to be...
Poise: a graceful and elegant bearing in person; a composure of dignity and manner.Postures: the position of a person’s body when standing, sitting, or walking; carriage, bearing, and stance.
Polish the Gold. Be an optimist; look for the best in others, the best in situations, and focus on what is working rather than what is not. It's golden!
Poor Posture Promotes . . . In addition to sabotaging people’s perceptions and impressions of you, poor posture can cause uncomfortable health issues:• Fatigue• Discomfort• Neck and back pain• Muscle...
Proper posture conveys that you are ready to take command and master new situations. When you project this level of confidence, you will instill confidence in others.
Proxemics is the study of human use of space and the effects that population density has on behavior, social interaction, and communication. Imagine invisible bubbles around every person that provides...
Showing 321 to 340 of 440 results