When you make eye contact with another person, you can send thousands of silent messages without even speaking a word. No wonder eye contact can be both a direct form of communication and an elusive a...
Uh-Oh . . . One year I was the guest speaker at an annual conference. The person who coordinated the agenda mistakenly typed my name as Sue rather than Susan. I felt odd and a little disrespected beca...
Eye Contact Can Reveal if a Person is . . . • Shy or gregarious• Honest or deceitful• Confident or terrified• Interested or bored• Patient or irritated• Sincere or inauthentic• Organized or Unprepared...
Whether it is in a sales situation, love at first sight, a husband and wife having an important conversation, a parent disciplining a child, or a teacher instructing her students, eye contact is a pow...
A high-pitched voice may sound less authoritative, more youthful, and less experienced, whereas, a lower pitched voice may be perceived as being more authoritative, confident, and credible. It is unfo...
Contextual awareness represents a continuum of behaviors, which illustrates how and why groups of people unite or divide among cultures.
Using names with respect and consideration tells a person that you care, are present and engaged, and that you are genuinely interested in making a connection. You make them feel remembered!
Have you ever had a friend in need whose only request was the gift of your presence? When major life changes happen or tragedies hit, you can find out very quickly who your real friends are because th...
Research has shown that smiling releases endorphins—the happy hormones that shift your physiology for improved well-being. When you smile and your eyes crinkle, your body releases chemicals that chang...
Emotion is energy in motion; therefore, different states of mind, perceptions, and feelings can all result in different electromagnetic frequencies. How can you elevate your enthusiasm and energize yo...
We've all been in the middle of a conversation and the person with whom we are speaking breaks eye contact, appears distracted, glazes over, or looks elsewhere. Their simple eye movement can quickly b...
When you are off somewhere else people notice. Have you found yourself in conversations in which you’re so concerned about what you are going to say next, that you don’t even hear what the other perso...
Mirroring provides social cues through body language and behavior which enable us to develop more empathy and understanding for others.
Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it handled? If you were dealing with an inept, uncaring, or untrained employee, they may have...
Communication skills, quotes by Susan C Young, relationship quotes, how to be complimentary, motivational speaker Susan Young, positivity quotes, positive first impression quotes, susanspeaks.com, fin...
As you navigate the various zones with people, a variety of specific physical and psychological responses are elicited from them. Until you know someone, avoid invading his or her personal space. Gett...
Take the Initiative. Be proactive. If you want to rock your relationship results, it is going to take action, effort, initiative, and choosing to get in the game—so, step up, step out, and show up!
Mindfulness is a quiet strength and deeply rooted value which many other cultures understand and often practice better than we do. It can be puzzling to people from other countries as to why Americans...
Who are we the most comfortable with? People who are the most like us! The Similarity-Attraction Hypothesis (Newcomb, 1956) found that similar (real or perceived) personalities are a major determinant...
Coordinating your gestures with someone’s subtle behaviors, can help you gain understanding, realize comfortable compatibility, and develop mutual trust.
Showing 1 to 20 of 440 results