When speakers make eye contact with an audience, they will be perceived as being more prepared, more competent, confident, and trustworthy. Eye contact helps to relax the speaker and reminds them that...
Polishing the gold in others is easy to do and a valuable habit to develop to transform your relationship results. People will usually rise to the occasion and live up to your positive expectations.
What is acceptable on a personal level is very different from what is acceptable on a business level. When we utilize touch well, we can elevate our presentation, demonstrate respect, and convey confi...
When you are off somewhere else people notice. Have you found yourself in conversations in which you’re so concerned about what you are going to say next, that you don’t even hear what the other perso...
Your manners are critical for both making a positive first impression and creating success in life, love, and business.
Have you ever had a friend in need whose only request was the gift of your presence? When major life changes happen or tragedies hit, you can find out very quickly who your real friends are because th...
Being a keen observer, I would think to myself, who is approachable? Who is someone I'd like to know? Who is putting out welcoming vibes?
BE HERE NOWDo you feel fully present and engaged in the way you live your life? Do you immerse yourself in the moment or do you strive and struggle as you negotiate the distractions of our modern worl...
We are all wired with a natural propensity to learn, grow, and expand. Think of the positive things that make you happy, bring you joy, deepen your understanding, and make you feel wonderful. These th...
I love acronyms, don’t you? They are quick and easy tools for remembering important lessons that are too good to forget. The PEACE acronym goes straight to the heart of the matter for delivering Servi...
The approachable individuals are the first ones that I introduce myself to because they make me feel emotionally safe.
Mirroring provides social cues through body language and behavior which enable us to develop more empathy and understanding for others.
Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it handled? If you were dealing with an inept, uncaring, or untrained employee, they may have...
As you navigate the various zones with people, a variety of specific physical and psychological responses are elicited from them. Until you know someone, avoid invading his or her personal space. Gett...
What are the key elements for a fabulous, well-delivered compliment? You . . .• are sincere and genuine.• give it freely without expecting anything in return. Your compliment is a selfless gift, not a...
One simple glance can convey to your recipient that you are . . .• Present• Interested• Paying attention• Being respectful• Listening• Confident• Engaged• Caring• Dedicated• Appreciative• Empathetic•...
The road to hell (in the metaphorical sense, of course), occurs when the people who have good intentions fail to act, follow-through, or live up to their promises, all of which creates stress, frustra...
Research has shown that smiling releases endorphins—the happy hormones that shift your physiology for improved well-being. When you smile and your eyes crinkle, your body releases chemicals that chang...
You already know the difference between being a gracious person versus a rude one.
It is unimpressive to speaking rudely to others. Often, all we need to do to ensure that we do not launch into a rude remark is to pause . . . breathe . . . and smile to ourselves before speaking.And...