It is unimpressive to not hold a door open for the next person coming through. After a satisfying workout at my gym, I was walking behind a man who was exiting at the same time. He was only about two...
Look for all of the possible missteps in the following scenario. My friend Amy arrived at a consultation with her Hispanic business partner. The African American woman to whom they were delivering the...
I love to read. However, there have been times when certain books did not resonate with me because the timing was off kilter. Their lessons fell flat because their messages were not pertinent, relevan...
Share your happiness with others—its contagious!
The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor’s Degree in Marketing in one hand and ‘a tiger by the tail’ in the other. I was on a mission to...
Strive to be a proactive participant rather than a passive procrastinator.
Think of the times that others remembered your name and used it kindly. How did it make you feel? When you use someone’s name it makes him or her feel recognized, appreciated, and special.
The first step in getting unstuck and moving forward is to examine what is holding you back from taking action. The power is yours to set your intention and take the action needed to create the life y...
Rather than allowing your failures to define you, learn from your experience to do better next time.
On the other hand, when presented with a service-minded professional who strives to deliver the best possible experience, aren’t you duly impressed? They are genuinely interested in learning about you...
As you use fun and humor to reduce tension and connect with laughter, light-heartedness will prevail. Exercising discretion and good judgment in your communication will leave your listener feeling lik...
Teddy Roosevelt has been credited with saying, People don't care how much you know until they know how much you care. Think about that from a sales perspective.
Your education is one of the greatest treasures you can ever acquire and something no one can ever take away from you.
Mix• Be situationally aware and pay attention to the people in the room. • Introduce guests or help strike up a conversation. • Be the one who takes the initiative and makes and effort to work the roo...
BE HERE NOWDo you feel fully present and engaged in the way you live your life? Do you immerse yourself in the moment or do you strive and struggle as you negotiate the distractions of our modern worl...
Throughout your life you will meet thousands of people, but every once in a while, you feel instant chemistry with a person and connect immediately. It is like meeting an old friend or returning home...
When you see someone smile, does it naturally make you want to smile back? When you are irritable, do you find that people mirror your irritability? When someone yawns around you, do automatically do...
Labels have always represented limitation, conformity, and narrow-mindedness to me since the human personality is multi-faceted and continuously evolving. Perhaps that is why I am so intrigued by the...
Polite people tend to be more respected, admired, and appreciated than their rude counterparts.
To cultivate bravery and courage, start small. Taking small, consistent steps for calculated risks will help you test your footing. Once you begin enjoying mini-victories, you will be able to build up...
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