Top By Susan C Young Quotes

Susan RoAne is the bestselling author of How to Work a Room: The Ultimate Guide to Making Lasting Connections in Person and Online. She is known worldwide as the Mingling Maven and is a respected expe...

Physical touch is one of my primary love languages. For those of us who share this love language, touching is an endearing gesture of affection, appreciation, and connection. It is not intended to be...

Research has shown that different colors represent different character qualities and have a powerful psychological effect. Color portrays different meanings in life and in business. Choose the colors...

Become a thought leader by taking an idea, belief, or process and turning it inside-out and upside-down. Bust beyond the box and shatter a few ceilings to go where no one has gone before. Make your ma...

On the other hand, when presented with a service-minded professional who strives to deliver the best possible experience, aren’t you duly impressed? They are genuinely interested in learning about you...

Your education is one of the greatest treasures you can ever acquire and something no one can ever take away from you.

Teddy Roosevelt has been credited with saying, People don't care how much you know until they know how much you care. Think about that from a sales perspective.

Unfortunately, unapproachable leaders create a tense environment that may prevent their people from bringing their best strengths and talents or challenges and solutions forward.

Use Names. Calling a person by name makes him/her feel recognized, appreciated, and special. It shows respect and that you are genuinely interested in making a connection. You make them feel remembere...

Now let’s look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn a challenge into a triumph. Through active listening, they demonstrate that your...

While active listening is crucial for optimal communication, we are faced with a dilemma which can perplex even the sincerest and engaged of individuals.

What does a solid, comfortable, impressive handshake look and feel like? To deliver a great handshake . . . • Extend your right hand out vertically at a comfortable waist level toward the person you a...

Strive to be happy rather than downhearted or miserable—hopeful rather than resigned and doubtful.

We’ve all known the proverbial conversation hog who dominates a discussion and pays little notice to another person’s input. They’re so busy talking about themselves, we can barely slide a word in edg...

You are the only one who can choose your attitude for you.

Create and nurture a mindset that works for you rather than against you.

Impeccable manners and courteous behavior are the hallmarks for healthy relations and human interaction.

In her book, Ask Outrageously! my friend Linda Swindling suggests to Mimic the body language of the most powerful people you know. They stand up straight, make appropriate eye contact, and use gesture...

Socrates would teach his pupils by asking them intelligent and probing questions. By using their critical thinking skills and problem-solving abilities, they could discover the answers for themselves...

To remember people’s names, introduce a Just-Met to someone else—Introduce your newfound acquaintance or friend to someone else. As you share her name with another person, the name will become locked...