Teddy Roosevelt has been credited with saying, People don't care how much you know until they know how much you care. Think about that from a sales perspective.
Susan RoAne is the bestselling author of How to Work a Room: The Ultimate Guide to Making Lasting Connections in Person and Online. She is known worldwide as the Mingling Maven and is a respected expe...
Strive to be happy rather than downhearted or miserable—hopeful rather than resigned and doubtful.
Proven professionals know that by focusing on quality, you can’t lose with the classics and your clothes will last longer. It’s not about having expensive clothing, it is about having style.
On the other hand, when presented with a service-minded professional who strives to deliver the best possible experience, aren’t you duly impressed? They are genuinely interested in learning about you...
I spend a great deal of time on airplanes traveling from one speaking engagement to the next. There have been times when I have sat for hours next to strangers with whom I never made eye contact or ut...
For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could...
A positive attitude will stimulate creative thinking and constructive problem-solving.
Your thoughts become your attitudes, which become your actions, which become your behavior, which become your habits, which become your lifestyle, and inevitably determine your outcomes. Utilize this...
Your expertise can elevate your impressions to bring you to an entirely new realm.
Your education is one of the greatest treasures you can ever acquire and something no one can ever take away from you.
When beginning a conversation, ask the other person, Do you have time to speak right now? If they say no, you can say, I have some valuable information to share with you. What time would work best for...
What does a solid, comfortable, impressive handshake look and feel like? To deliver a great handshake . . . • Extend your right hand out vertically at a comfortable waist level toward the person you a...
To gain greater understanding, clarity, and awareness, you must become aware of your values and beliefs. Think of a triangle or an iceberg. Below the waterline, your beliefs and your values build the...
Throughout my life, I have been blessed with a positive and resilient attitude. I grew up with an alcoholic father and he tested my disposition in more ways than you might imagine. Knowing I couldn't...
Physical touch is one of my primary love languages. For those of us who share this love language, touching is an endearing gesture of affection, appreciation, and connection. It is not intended to be...
Modeling for others a sincerely positive and encouraging countenance will not only enrich their lives, it can foster trust and appreciation for you. This subtle technique of mirroring can help others...
Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying.
It is unimpressive to not return what’s been borrowed. Whether you have borrowed money, folding chairs, yard tools, or a popular book, always make sure you return to another person what is rightfully...
Impeccable manners and courteous behavior are the hallmarks for healthy relations and human interaction.