Susan C. Young Quotes

Integrity is a most valued human quality.

Life rewards action. To get from where you are now to where you want to be requires forward movement and momentum. Although you may already know what it takes to bridge the gap, simply knowing what to...

Listening is one thing; however, ACTIVE listening is quite another. The first is a passive act which does not require great involvement, whereas, the latter is a consciously aware and deliberately foc...

Make Others Feel Important. We all have an innate desire to feel important, be special, and feel appreciated. In your words and behavior help others feel important.

Making an excellent first impression may seem old-fashioned to some, but the realities of life confirm that the first impression is a lasting one—impactful enough to change your life and even outlive...

Many hospitality companies follow the 5 and 10 Rule, whereby when a customer is within ten feet of the employee, they should provide acknowledgement with eye contact and a genuine smile. When the cust...

Mirroring is especially helpful when our differences may divide. Think of the times when you have made a diligent effort to speak in another person’s native language to communicate and connect with co...

Mix, Mingle, Glow. Stretch beyond your own comfort zone to speak with, sit with, and start conversations with people whom you do not know. Take the initiative to help other people capture the spotligh...

Wouldn’t it be wonderful to enjoy this level of simplicity in all relationships, regardless of differences? You can. Begin taking the initiative to find common ground with others and you will soon lay...

On a recent business trip, I reunited with a friend I had not seen in twenty years. After having a lovely lunch meeting, we came out of the restaurant to walk towards the parking lot. He automatically...

Positive impressions have staying power, so make them great. You can transform your connections and your relationship results!

Research by the Income Center for Tradeshows found that people are twice as likely to remember you if you shake hands. According to the American Management Association, it takes only one-fortieth of a...

Situational awareness enables you to observe your periphery with a clear vision and emotional foresight, which may inevitably keep you socially, physically, or professionally out of harm's way. Connec...

Smiling and Expressions of Emotion. A genuine smile is inviting, contagious, and encouraging. People do read a book by its cover and your expressions provide a glimpse for what they’ll find inside.

Smiling reduces blood pressure by lowering the stress-inducing hormones, such as adrenaline and cortisol. As my mother, who is now in her eighties, navigates the challenges of aging, her mantra has be...

Take a searching inventory of your speech, habits, behaviors, appearance, hobbies, preferences, talents, and products. The key is what makes you distinct and unlike others.

The bottom line is that, as human beings, we all crave belonging and connection. This only happens when trust is established and continuously cultivated.

There are times when making a great first impression is essential and you need to do everything in your power to be diligent, deliberate, and dedicated to making the connection count.

Think of the communication that takes place in your own life on a continuous basis—at home, at work, with friends, and beyond. When you actively listen to people, you enhance communication.

Throw out and discard all negative energy that comes your way and find the positives in the situations. You may be having a bad day at work or a lot to do, but be thankful you have a job to go to whil...