Top sales professionals will confirm that nurturing their sphere of influence is essential to their success. When trust and rapport are well cultivated, it can yield tremendous bottom-line results.
Well Hello Halo! It is human nature for us to make generalized judgments about a person using only a couple of traits. The Expressivity Halo Theory explains how we connect various personalities to spe...
What determines whether the usage is acceptable or inappropriate? If you want to make a great first impression with positive impact, it is essential that you know there is a difference.
What makes one person approachable and another one not? That simple difference alone can make or break your success in your life, in your relationships, and in your career.
When a leader nurtures an environment of trust, respect, and honesty—business soars, creativity and problem-solving are inspired, and collaboration enables people get more done in less time.
When my son was a teenager, he would use the ‘poker face’ tactic when I was lecturing, nagging, or suggesting. As a parent, it was maddening because I could not read his reactions! His stoicism would...
When you see people smiling, does it give you a sense of connection with them? The law of reciprocity illustrates it is hard to not smile back when someone smiles at you.
While some may consider being friendly an appealing personality trait, I challenge you to see it as a valuable skill. In a world where we are continuously bombarded with negativity and anxiety is at a...
Why is a first impression so important? Because these brief seconds can be the make-or-break, live-or-die, or yes-or-no basis for building rapport, earning trust, winning friends, or making the sale.
Your success and legacy, personally and professionally, are built through the impressions you make one encounter at a time.
An approachable person intuitively knows how to set new acquaintances at ease and create a safety net for them to be vulnerable and authentic.
As you rock rapport, you will open doors, earn loyalty, establish long-term relationships, and promote mutually respectful interaction. How can you break the ice and move toward creating a positive co...
As you seek new opportunities to make favorable first impressions, be ever aware of the subtle effect that physical positioning and distance/closeness can have on your interactions with others and use...
Ask yourself and become more aware—are you . . . • Speaking poorly of others in judgment, gossip, and intolerance?• Looking for, dwelling on, and obsessing over the negative?• Being grumpy, negative,...
Being brave is not for the light-hearted. Bravery takes fortitude—the very act of bravery prevents anyone from knowing you were ever afraid in the first place.
Can I Trust You?Years ago, I heard Lou Holtz speak at a national conference. His rock-solid reputation preceded him—he is the only coach in the history of college football to take six different footba...
Confession. Years ago, I was invited to a cocktail party for an Asian-American networking group. As I introduced myself to a Japanese businessman, I reached out and firmly shook his hand. Much to my e...
Create your own personal brand to stand apart from the crowd. Package your unique talents, style, personality, and products. Show and tell who you are and what you do—to the world.
Developing your eloquence and enunciation will reduce the likelihood of misinterpretation and misunderstanding, making your delivery more powerful.
Don’t try to make a joke just to make a joke. Sometimes, as human beings, we so want to fit in and connect that we try TOO hard to be something we are not. It’s okay if you’re not the life of the part...
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