Trust and rapport are listed in that order because without first building trust, healthy rapport is not possible.
Trust and rapport are the connective tissue for gaining and maintaining healthy relationships. They provide people with the comfort and reassurance that they are doing business with an organization wh...
Trying to engage with an unapproachable person can lead to embarrassment, alienation, and resistance. Why would we set ourselves up for that kind of pain and failure? It’s no wonder that people may av...
UN-Impressives of the Poor Listener• Thinking about what you should have done, could have done, or need to do. • Allowing your emotional reactions to take over.• Interrupting the person talking.• Repl...
Use Discretion & Good Judgment. Don't share your most embarrassing moments with public exposure. Doing what is right is not always easy and can require uncommon courage. Be brave my friends, living ri...
Use Fun & Humor. Humor lightens spirits, comforts through a challenge, brings people together, engages, and entertains. Bring delight and joy to others and you will leave them wanting more.
Use positive affirmations to shift your mindset and re-train your brain for positivity.
Use questions to find out where people are, where they want to be, and how you can help them cross the great divide. When I was in real estate, there were times when brand new clients would get into m...
Use your body language and posture to project confidence. Shift your physiology into a more powerful pose or position and your mindset will follow.
Using your body language to your advantage can not only improve how others perceive you, but can raise your own levels of confidence, competence, and self-esteem.
Usually this kind of self-serving honesty will sabotage your success. If you can't say something nice, don't say anything at all. Realize that sometimes your own words can, and probably will, come bac...
Wake up early, do your best, practice self-care, and finish strong.
Walk the talk and project confidence. If at first you don’t feel confident, fake it until you make it.
Walking in alignment with your integrity will help you stay on the right track.
We all can give in to our inner critic. I don’t know about you, but I would never allow anyone to speak to me the way I speak to myself! I wouldn’t be their friend!
We all go through times of self-doubt, times when we may question our abilities and hope we can live up to the expectations of others.
We all know that person—the one who wakes up on the right side of the bed; the one who surely consumed a bowl of sunshine for breakfast; the one who asks how you’re doing and means it. How do they ema...
We are more likely to trust a person who is easier to read; they're easier to believe. Or we tend to think that an energetic and happy person will be more productive. Even traits such as competence, d...
We can choose how we present ourselves to the world—and we should. From a sales perspective, who would you rather work with? Someone who is friendly and amiable or someone who is stiff and unyielding?
We crave real people and are delighted when we find them.
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