When people are like you, conversations flow naturally and feel more relaxed, don’t they? You know what to say, how to talk, what to expect, and how to understand them on an intuitive level.
You would be surprised how even the simplest of smiles can ease a social situation, encourage another, remove barriers, and dissolve differences. It is not only a gift to the recipient, but you will r...
A genuine smile is inviting, contagious, encouraging, and brings joy into the world. It instantly tells others that you are glad to see them, that they are important and you are approachable.
Approachability. Being warm and inviting demonstrates comfort, care, and emotional safety all of which encourages engagement. Your openness says, I’m happy to meet you and am glad you’re here.
Being PresentYears ago, I attended a conference where the keynote speaker encouraged everyone to BE HERE NOW! It grabbed people's attention and reminded us that living, loving, listening, and laughing...
Can I Trust You?Years ago, I heard Lou Holtz speak at a national conference. His rock-solid reputation preceded him—he is the only coach in the history of college football to take six different footba...
People who exude these qualities are treasures indeed—not only to the friends they make and strangers they meet, but to the companies who employ them.
Using your body language to your advantage can not only improve how others perceive you, but can raise your own levels of confidence, competence, and self-esteem.
Your way of being sets the tone for how people relate to you, behave toward you, and engage. How is it working for you?
Love ENDURES and works out ways of enduring the other stuff. As long as you can communicate you can work out issues, but good communication seems to be one of the weakest skills in human beings, so do...
ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?• Give them your full attention and listen with...
Accompanied with good eye contact, a smile serves as an immediate icebreaker to warm up relations and turn a stranger into a friend.
Active listening is the ultimate Golden Rule for sensational customer service. Just as the important people in your life will feel more valued and appreciated when you actively listen, so will your cu...
Animation. Enthusiasm. Sincerity. Excitement. Acceptance. Have I just described your family dog? You’re happy to see him because he is so happy to see you. It is no wonder dogs are called Man’s Best F...
As with art, first impressions are not rigid or carved in stone. Rather they are agile and adaptable, depending on the inspiration, the artist, the observer, the medium, and the circumstance.
Being brave is not for the light-hearted. Bravery takes fortitude—the very act of bravery prevents anyone from knowing you were ever afraid in the first place.
Every time you speak, you are using your voice to connect with others, whether it is in-person, on the phone, or in a recorded message.
How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first time? Accomplished leaders know that the way they make an entrance can project their c...
If the skill of participatory listening came effortlessly and easy for everyone, there would not be so many misunderstandings, communication breakdowns, irritations, and frustrations.
To make matters even more complicated, research has shown that we remember only 25-50 percent of what we hear. This inclination not only compromises our connection with another person, but we can fail...
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