What makes one person approachable and another one not? That simple difference alone can make or break your success in your life, in your relationships, and in your career.
We all go through times of self-doubt, times when we may question our abilities and hope we can live up to the expectations of others.
The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests....
Sometimes we break people's trust accidentally. An infraction such as not returning a phone call, missing a deadline, being late for an appointment, divulging a confidence, or speaking out of turn can...
Smiling reduces blood pressure by lowering the stress-inducing hormones, such as adrenaline and cortisol. As my mother, who is now in her eighties, navigates the challenges of aging, her mantra has be...
Smiling and Expressions of Emotion. A genuine smile is inviting, contagious, and encouraging. People do read a book by its cover and your expressions provide a glimpse for what they’ll find inside.
Most everyone has the classic question stamped on their forehead that asks, What’s in It for Me? It is not a matter of being self-centered, arrogant, or narcissistic; it is simply a natural and instin...
Many hospitality companies follow the 5 and 10 Rule, whereby when a customer is within ten feet of the employee, they should provide acknowledgement with eye contact and a genuine smile. When the cust...
Like everything else in our world, we too are energy. Each one of us is an energy being releasing our own distinctive energy signature that is perceptible to others by way of our choices, perceptions,...
Life rewards action. To get from where you are now to where you want to be requires forward movement and momentum. Although you may already know what it takes to bridge the gap, simply knowing what to...
Is chemistry a biological reaction which supports the propagation of our species? Or is it simply about being excited to find someone with mutually shared values, passions, interests, or experiences?...
Instant chemistry feels great! It is a raw, organic emotion. The art and science of relationship chemistry is still a mystery to me, but it is always a delight when it happens. You certainly know when...
If you like the relationship results you have been getting and don’t see any need for improvement, your status quo may actually be your sweet spot for comfort and contentment. That is a wonderful plac...
Identifying, developing, and connecting on these points of reference will provide you with a rich resource of information from which to engage in stimulating conversations and connect on meaningful le...
Have you heard that a smile is the shortest distance between people? I love that! There is nothing like a genuine smile to create a first impression with positive impact.
Every professional voice coach worth their salt will bring you back to the importance of tone, pace, and pitch. While these concepts were introduced earlier in The Art of Body Language section, we can...
Energy & Aura. You release your own distinctive energy signature which naturally produces a physical presence. When you emit positive energy, thoughts, feelings, and vibrations, you attract more posit...
Does your tone match your intention? Is your tone of voice confusing or clarifying? Are you coming across to others as you had hoped? Once you begin to notice your tone, you can adjust as needed to ma...
Confidence is not a goal or a final ending point where you arrive and then stop once you reach it. Rather, it is the satisfaction and reward you achieve by stretching to, and beyond, the best of your...
Confession. Years ago, I was invited to a cocktail party for an Asian-American networking group. As I introduced myself to a Japanese businessman, I reached out and firmly shook his hand. Much to my e...