According to the universality studies conducted by psychologists Paul Ekman, Carroll Izard, and Friesen (1969-1972), the words Happiness. Fear. Anger. Sadness. Contempt. Surprise. Disgust.describe the...
ASK YOURSELF: Are your facial expressions in alignment with your true personality? Are they working on your behalf to project the best impression possible?
A Sign of Respect. As our world grows more casual, we observe a tendency for everyone to use first names rather than surnames. It is a pleasure meeting you, Mrs. Young, has a completely different conn...
13 Simple Ways to Deliver Service Beyond Self1. Make it Easy for People to Do Business with You.2. Be an Awesome, Sincere Listener. 3. Listen to Customers’ Words and tone of voice, body language, and...
11 Ways to Be More Engaged 1. Care about others.2. Be 100 percent in the moment. 3. Keep focus on the person you are serving. 4. Try to get involved, engaged, and interactive.5. Show interest in what...
When you are fully present and engaged in your workplace, you will demonstrate that you care about the success of your organization, are a team player, have a can-do attitude, and will go the extra mi...
When all else fails, Mother Nature has provided you with a great social default for finding commonality with others. Since weather is a universally shared experience, it enables you to jump into a con...
When I am working with groups of thirty or fewer people, there is a powerful name exercise that I do to break the ice, start with humor, and begin my program with positive energy. One by one, each per...
Use Discretion & Good Judgment. Don't share your most embarrassing moments with public exposure. Doing what is right is not always easy and can require uncommon courage. Be brave my friends, living ri...
UN-Impressives• Lying.• Bragging.• Gossiping.• Cursing and using foul language.• Making self-deprecating comments.• Regularly expressing worry and anxiety.• Criticizing and condemning people and situa...
The Gift that Keeps on GivingI once had a lovely real estate client named Jane who was an elderly lady living alone. Her sons lived far away in the Pacific Northwest and she rarely saw them. I became...
Strategic CommonalitySocial media has capitalized on helping people find others who share their similar interests, shared experiences, and common passions. With social media, we are easily able to tar...
Smiling and Expressions of Emotion. A genuine smile is inviting, contagious, and encouraging. People do read a book by its cover and your expressions provide a glimpse for what they’ll find inside.
Regardless of the venue, there are skills you can learn and special qualities you can adopt which can help you optimize social encounters.
Mix• Be situationally aware and pay attention to the people in the room. • Introduce guests or help strike up a conversation. • Be the one who takes the initiative and makes and effort to work the roo...
Many hospitality companies follow the 5 and 10 Rule, whereby when a customer is within ten feet of the employee, they should provide acknowledgement with eye contact and a genuine smile. When the cust...
Make Others Feel Important. We all have an innate desire to feel important, be special, and feel appreciated. In your words and behavior help others feel important.
Life rewards action. To get from where you are now to where you want to be requires forward movement and momentum. Although you may already know what it takes to bridge the gap, simply knowing what to...
Is your branding serving your needs for positive impact? Is it paving the way for a great first impression on people when they meet you, think of you, speak of you, or even see you on the Internet? If...
Is chemistry a biological reaction which supports the propagation of our species? Or is it simply about being excited to find someone with mutually shared values, passions, interests, or experiences?...