Susan C. Young Quotes

Punctuality has been called a homely, but solid virtue. Although it is not fancy, it is a strong reflection of a person’s character.

Early in my sales career, various sales trainers taught our teams how to use matching and mirroring to build rapport and earn trust with our clients. When done well, it would inevitably help us improv...

Look for all of the possible missteps in the following scenario. My friend Amy arrived at a consultation with her Hispanic business partner. The African American woman to whom they were delivering the...

Your personal integrity, defined as being honest and having strong moral principles, communicates whether (or not) you can be trusted.

Learn to leverage the Law of Cause and Effect to your advantage in positive ways!

Understanding a wide range of personalities will help improve your communication, connection, and engagement not only at work, but in your relationships at home, in life, and in love.

Reconciling is about cleaning out your psychic closet. Do you have unresolved issues which are draining your reserves, causing hurt feelings, filling you with regret, or taxing your tenacity? Reconcil...

To say your mindset is critical to your success is a gross understatement—it is the underpinning!

Is there something which you have lost and miss terribly? Would the quality of your life improve if you regained it? Would it make you happier or healthier? Would you be more effective, efficient, or...

When change happens, you have a choice for how you are going to respond. You can either lose your composure and react impetuously or use the event or situation as a learning opportunity to shift your...

Although you may not be able to physically rewind your experiences, a visual rewind may reveal aspects which you may have missed the first time around. By mentally rewinding scenarios for your life, r...

Wise with Your Words. Speak words that support your highest good. Are your thoughts building you up or tearing you down? Notice the quality of your words—your best first impressions ride on them.

Take a moral inventory of ways you may be self-sabotaging and then take proactive steps to change them.

It’s not bravery unless you are doing something which causes you to feel afraid. Unless there is some degree of fear or apprehension involved, bravery is not even needed.

Strive to be a possibility thinker rather than an impossibility thinker.

Know your audience! With the high level of cultural sensitivity these days, it is often better to err on the side of caution. If you don’t want your humor to come back and bite you, don’t hurt one per...

To remember people’s names, use usual Imagery—Connect the name with a mental picture that will remind you of that person. If his name is Barry, think of berries. If her name is Cheri, imagine her drin...

Strive to be a proactive participant rather than a passive procrastinator.

Do you see dignity & grace as a state of emotional and spiritual being or a physical projection of courage and class? Perhaps they describe both.

It is unimpressive to interrupt another person while they are talking. Interrupting someone in mid-sentence demonstrates that your focus is on yourself, not the person talking. I had a friend who used...