What is acceptable on a personal level is very different from what is acceptable on a business level. When we utilize touch well, we can elevate our presentation, demonstrate respect, and convey confi...
A closed-ended question, however, is one which could be answered with a one-word answer or a simple yes or no. It can bring a dynamic dialogue to an awkward halt or stalemate. You can easily flip the...
The variety of political positions shared on Facebook in the 2016 Presidential Election was both entertaining and, sadly, destructive. I observed friends of a lifetime divide into different camps and...
In medicine, prescription before diagnosis is malpractice. Asking the right questions will help you discover a person’s needs and concerns so that you can respond intelligently and appropriately.Yet s...
Encouraging quality communication will make it easier for you to establish rapport, gather information, and increase understanding. You can use this fishing technique for personal relationships, socia...
Whether you master the art of asking questions to become a skilled communicator, start conversations, or to connect in a more meaningful way, questions can help you build rapport and strengthen relati...
The biggest communication problem is we do not listen to understand. We listen to reply.
Communication is an art and a meaningful conversation is a masterpiece.
The Truth Can Hurt . . .Honesty is one of your most valuable virtues, however, when used without discretion, it can reap unfavorable repercussions.
Identify confident people whom you admire and respect and notice what they do differently to project such confidence. Learn by observing role models.
People love to talk about themselves. When you provide them with an opening and a platform for them to do so, you will be amazed by how your conversations can blossom.
Research has shown that smiling releases endorphins—the happy hormones that shift your physiology for improved well-being. When you smile and your eyes crinkle, your body releases chemicals that chang...
When in doubt, give it out. Regardless of what is happening in your life, there is always someone else worse off that needs your help.
Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it handled? If you were dealing with an inept, uncaring, or untrained employee, they may have...
The benefits you will enjoy with a positive attitude have a multiplier effect and exponentially impact your personal well-being.
How's your humor? What can you do to have more humorous lines to use in the right place at the right time? I highly recommend it! Laughter is the best medicine indeed. Not only will you enjoy the expe...
Having a sense of humor can be one of your greatest assets and equip you with an undeniable attractor factor. The benefits extend far past a quick wit and spontaneous laughter. It can help you lower s...
The approachable individuals are the first ones that I introduce myself to because they make me feel emotionally safe.
Arriving on time for your engagements demonstrates preparation, respect, integrity, and enthusiasm, all of which serve to make a positive impression on the people whom you are meeting, especially when...
Mirroring provides social cues through body language and behavior which enable us to develop more empathy and understanding for others.
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