Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it handled? If you were dealing with an inept, uncaring, or untrained employee, they may have...
We all want to be happy and feel valued. We want love, connection, respect, confidence, health, vitality, passion, kindness, and success. When you generously provide these emotions for others, you act...
I am a recovering perfectionist, and like all in recovery, I do better some days than others!
We are all wired with a natural propensity to learn, grow, and expand. Think of the positive things that make you happy, bring you joy, deepen your understanding, and make you feel wonderful. These th...
Research has shown that smiling releases endorphins—the happy hormones that shift your physiology for improved well-being. When you smile and your eyes crinkle, your body releases chemicals that chang...
Having a sense of humor can be one of your greatest assets and equip you with an undeniable attractor factor. The benefits extend far past a quick wit and spontaneous laughter. It can help you lower s...
Arriving on time for your engagements demonstrates preparation, respect, integrity, and enthusiasm, all of which serve to make a positive impression on the people whom you are meeting, especially when...
Dignity is pride’s barometer.
Your professional experience can strengthen your resume, increase your earning potential, prove dependability, instill trust, and open new doors of opportunity which would remain closed otherwise.
Their confidence gives those they lead the assurance that their words and their actions are reliable.
Your thoughts, beliefs, and interpretations filter how you see everything in your world—and here is the clincher—you get to choose!
Throughout your life you will meet thousands of people, but every once in a while, you feel instant chemistry with a person and connect immediately. It is like meeting an old friend or returning home...
As you navigate the various zones with people, a variety of specific physical and psychological responses are elicited from them. Until you know someone, avoid invading his or her personal space. Gett...
When adversity hits, reframe the challenge and find lessons learned; acknowledge gifts that have come from the pain.
To cultivate bravery and courage, try something new for the first time. Take a chance. Stretch beyond your familiar limits by taking risks that move you out of your old mindset and into a new perspect...
One simple glance can convey to your recipient that you are . . .• Present• Interested• Paying attention• Being respectful• Listening• Confident• Engaged• Caring• Dedicated• Appreciative• Empathetic•...
To Become an Attentive Listener . . . • Observe a person’s physical presence to see how their body language aligns with their message. • Recognize what is being said on the surface.• Engage your intui...
A positive attitude will help fortify your courage to build unshakable confidence and healthy self-esteem.
The pride of the digital age is not just in the possession of innovative tools but the ability to skillfully connect with humans behind them
Love can extend far beyond the people whom we know and it makes us a part of something much greater than ourselves.
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