By your practice of active listening, everyone involved benefits because you . . .• are more engaged and engaging;• demonstrate that you are interested in others and what they have to say;• make other...
It is generally believed that nearly 40 percent of your first impression will be set from the tone of your voice. Your vocal thermometer can be more impactful than the actual words you use.
11 Ways to Be More Engaged 1. Care about others.2. Be 100 percent in the moment. 3. Keep focus on the person you are serving. 4. Try to get involved, engaged, and interactive.5. Show interest in what...
Becoming more socially aware involves greater understanding of the dynamics of social interactions to assure you achieve harmonious outcomes.
Being PresentYears ago, I attended a conference where the keynote speaker encouraged everyone to BE HERE NOW! It grabbed people's attention and reminded us that living, loving, listening, and laughing...
ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?• Give them your full attention and listen with...
Active listening is the ultimate Golden Rule for sensational customer service. Just as the important people in your life will feel more valued and appreciated when you actively listen, so will your cu...
Begin to take the initiative when you want to meet someone new. Be the one who steps forward first. Simply say hello and begin a conversation.
Being brave is not for the light-hearted. Bravery takes fortitude—the very act of bravery prevents anyone from knowing you were ever afraid in the first place.
Every time you speak, you are using your voice to connect with others, whether it is in-person, on the phone, or in a recorded message.
First, take complete responsibility for your life and current outcomes. Then take proactive steps for the necessary action to move forward in your desired direction. This personal choice is at the hea...
If the skill of participatory listening came effortlessly and easy for everyone, there would not be so many misunderstandings, communication breakdowns, irritations, and frustrations.
To make matters even more complicated, research has shown that we remember only 25-50 percent of what we hear. This inclination not only compromises our connection with another person, but we can fail...
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