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Susan C. Young Quote

The Physical Language of ListeningActive listening is a physical process which transcends simply hearing. Your body language speaks on your behalf as to whether you are fully present and engaged . . . • Make eye contact.• Nod your head; confirm.• Use your eyebrows and expressions of emotions to show that you're paying attention. • Lean forward.• Listen patiently to demonstrate respect and sensitivity.• Open your physical presence to encourage them to continue.

Susan C. Young

The Physical Language of ListeningActive listening is a physical process which transcends simply hearing. Your body language speaks on your behalf as to whether you are fully present and engaged . . . • Make eye contact.• Nod your head; confirm.• Use your eyebrows and expressions of emotions to show that you're paying attention. • Lean forward.• Listen patiently to demonstrate respect and sensitivity.• Open your physical presence to encourage them to continue.

Tags: communication skills, customer service, healthy conversation, motivational speaker susan young, positive first impression, by susan c young, relationship, susanspeaks com

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