The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests....
The Words You ThinkYour thoughts lay the foundation for your life’s experience. Are you utilizing your thoughts for your highest good or are they harmful to you and others? Are your thoughts building...
(n.) The state of being related by kindred, affinity, or other alliance.
The Words You WriteFew things scream ‘unprofessional’ faster than a poorly written letter or resume filled with errors, misspellings, misuse, and negligence.
The benefits you will enjoy with a positive attitude have a multiplier effect and exponentially impact your personal well-being.
The best safeguards you have are to live with dignity, love, and self-respect, and to make choices you can be proud of in the first place. Even as an adult, I still think to myself—what would my mothe...
The bride waits here, she said, running her hands along her hair, taking in her image but seeming to drift away. This is the moment you think about what you're doing. Who you're choosing. Who you will...
The days of the pushy salesmen and self-serving narcissists are over. That type of behavior quickly alienates and pushes people away because it offends and can’t be trusted.
The directive we have so often heard, Change your thoughts, change your life, is indeed based on the power of words. The key to your happiness, well-being, and interactions with others begins, continu...
The discovery that making great first impressions can be a learned skill helped me to understand that we can and do have power over how we affect and impact others and on how well we are received in t...
The elegance of etiquette is a timeless expression of class which transcends social status, demographics, educational level, and ethnicity. Good manners say more about you than the person who is on th...
The fact that someone is different from you does not make them wrong—it just makes them different. Why would we ever want everyone to be alike anyway? That would make the world boring!
The hardest thing is being with other people - it's like they're on a different wavelenght, but only you know it. They talk about their lives and what's wrong with them, and you kind of, like, just le...
The importance of healthy habits and hygiene for making a positive first impression should go without saying; however, I would be remiss if I did not include this topic in the book, because surprising...
The key is to keep charisma and charm positive and underpinned with sincere and good intentions.
The last thing she'd wanted was anything as complicated as a relationship, for it felt as though there we're though complication in her life already.
The mass State has no intention of promoting mutual understanding and the relationship of man to man; it strives, rather, for atomization, for the psychic isolation of the individual.
The more positively centered and grounded you are in your authentic being, the more people may be drawn to you.
The next time you have a high-stakes meeting, a presentation, or an important social engagement, practice power posing beforehand to potently and powerfully impact your confidence.
The number 8 is well-rounded, circular, continuous, consistent, connected—and eternal. These are the same outcomes you can create and enjoy when you turn a positive first impression into a constructiv...
The process of attentive listening makes the other person feel important, valued, and heard. For Nick, listening was, and still is, love. I've never forgotten that precious moment—and the lesson!
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