Red Letter Christians believe in the doctrines of the Apostle's Creed, are convinced that the Scriptures have been inspired by the Holy Spirit, and make having a personal transforming relationship wit...
You have people come into your life shockingly and surprisingly. You have losses that you never thought you'd experience. You have rejection and you have learn how to deal with that and how to get up...
(n.) The state of being related by kindred, affinity, or other alliance.
My life isn't that dramatic. My dad really loves me, he just can't talk on the phone. He's too crippled and shy, and that's almost harder. He's there and he loves me, and I try and try and try, it's j...
Sometimes you could be in an unhappy relationship you are very much in love with someone, but it's making you unhappy and you think things can change and you can work it out.
Growing up in New York has influenced my style so much, and I have an amazing relationship with my stylist, Estee Stanley. We have so much fun with the whole process. She picks out dresses, I try thin...
Your way of being impacts your happiness and outcomes—the wisdom of your choices, your confidence and courage, your self-esteem, how you are perceived and received by others, and the quality of your r...
Your success and legacy, personally and professionally, are built through the impressions you make one encounter at a time.
While some may consider being friendly an appealing personality trait, I challenge you to see it as a valuable skill. In a world where we are continuously bombarded with negativity and anxiety is at a...
What determines whether the usage is acceptable or inappropriate? If you want to make a great first impression with positive impact, it is essential that you know there is a difference.
To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer!• Thank them for bringing his or her concerns to your attention. • Treat them with respect and empathy.• Avoid further inconven...
There are times when making a great first impression is essential and you need to do everything in your power to be diligent, deliberate, and dedicated to making the connection count.
The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests....
Sometimes we break people's trust accidentally. An infraction such as not returning a phone call, missing a deadline, being late for an appointment, divulging a confidence, or speaking out of turn can...
Some people not only burn their bridges, but they also torch the town! With all their deeds of drama and destruction, they leave behind an aftermath of distrust, disrespect, and disappointment. And fo...
Smiling reduces blood pressure by lowering the stress-inducing hormones, such as adrenaline and cortisol. As my mother, who is now in her eighties, navigates the challenges of aging, her mantra has be...
Smiling and Expressions of Emotion. A genuine smile is inviting, contagious, and encouraging. People do read a book by its cover and your expressions provide a glimpse for what they’ll find inside.
Situational awareness enables you to observe your periphery with a clear vision and emotional foresight, which may inevitably keep you socially, physically, or professionally out of harm's way. Connec...
No matter your age, a smile makes you look and feel better. People spend billions of dollars every year to get pumped, pulled, tucked, and tweaked in hopes of being more beautiful. But there is nothin...
Most everyone has the classic question stamped on their forehead that asks, What’s in It for Me? It is not a matter of being self-centered, arrogant, or narcissistic; it is simply a natural and instin...
Many hospitality companies follow the 5 and 10 Rule, whereby when a customer is within ten feet of the employee, they should provide acknowledgement with eye contact and a genuine smile. When the cust...