Trust and rapport are the connective tissue for gaining and maintaining healthy relationships. They provide people with the comfort and reassurance that they are doing business with an organization wh...
We can choose how we present ourselves to the world—and we should. From a sales perspective, who would you rather work with? Someone who is friendly and amiable or someone who is stiff and unyielding?
What can you do, beginning TODAY, to be the one who makes your mark and leaves others in awe?
What gives you your sense of importance and makes you feel special? Who and what bring out the best in you? What does it take to make you feel like a million bucks and ready to take on the world? When...
When beginning a conversation, ask the other person, Do you have time to speak right now? If they say no, you can say, I have some valuable information to share with you. What time would work best for...
Wouldn’t it be wonderful to enjoy this level of simplicity in all relationships, regardless of differences? You can. Begin taking the initiative to find common ground with others and you will soon lay...
Your energy naturally produces a physical presence. I can see a person from across a crowded room and feel his or her energy. Before I've ever met them or shared the same space, I will pick up their v...
A brand identifies how you are unique and different. It is an attention-getter to help you stack up against your competitors. It also shares with us what we can expect by doing business with you.
All hugs are not created equal. Some people are naturally gifted in showering others with warmth and affection. They can hug with such a sincere intention it transcends a handshake. Their hugs feel ge...
Any time you put yourself on the line, you risk (and maybe fear) failing, falling, being embarrassed, or looking stupid—none of which are comfortable.
Be Personable & Friendly. People who are genuinely warm and sincerely kind are easy to talk to, easy to like and bring a positive vibe to new encounters and social situations.
Become keenly aware of these three layers to discover whether you're listening with interest and intent for excellent communication and understanding—or are you unintentionally sabotaging potentially...
Being brave requires taking deliberate action and doing something new that stretches you beyond your comfort zone.
By speaking in a competent and confident way, your message will sound more relevant and appropriate, reflecting you in a favorable light.
Commonality & Camaraderie. By identifying, developing, and connecting powerful points of reference to others, you will have a rich resource of information from which to engage in stimulating conversat...
Create your own personal brand to stand apart from the crowd. Package your unique talents, style, personality, and products. Show and tell who you are and what you do—to the world.
Discretion & Good Judgment . . .The flagrant lack of decorum, reckless behavior, and poor judgment exhibited in our world today continues to astound. Even those who never dreamed they’d be caught in t...
Does your tone match your intention? Is your tone of voice confusing or clarifying? Are you coming across to others as you had hoped? Once you begin to notice your tone, you can adjust as needed to ma...
Eye Contact. Direct eye contact is one of the best compliments you can give to another. You are subliminally telling them that you are listening, they matter, and that what they have to say is importa...
Follow your heart, but take your brain with you! After buying an armload of funny books filled with clean jokes, one-liners, and speech openers, I discovered how truly spot-on Joe had been. Inserting...
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