An engaging conversation is a two-way street. Learn to delight in dialogue to ensure mutual respect and consideration.
Uh-Oh . . . One year I was the guest speaker at an annual conference. The person who coordinated the agenda mistakenly typed my name as Sue rather than Susan. I felt odd and a little disrespected beca...
Communication skills, quotes by Susan C Young, relationship quotes, employee engagement, speaker Susan Young, first impressions quotes, networking quotes, customer service quotes, motivational leaders...
Business CardsDo you attend events where business cards are exchanged in a networking environment? My friend Brian Haugen is a networking ninja. His gregarious personality and love for people have ena...
A high-pitched voice may sound less authoritative, more youthful, and less experienced, whereas, a lower pitched voice may be perceived as being more authoritative, confident, and credible. It is unfo...
Wearing Nametags- On YourselfThe purpose of wearing nametags in the first place is for people to see your name. Otherwise, why bother? We have all seen nametag placements that range from proper to dow...
Using names with respect and consideration tells a person that you care, are present and engaged, and that you are genuinely interested in making a connection. You make them feel remembered!
Contextual awareness represents a continuum of behaviors, which illustrates how and why groups of people unite or divide among cultures.
Ambiverts typically . . .• Can process information both internally and externally. They need time to contemplate on their own, but consider the opinions and wisdom from people whom they trust when mak...
Wearing Nametags- On OthersI enjoy reading nametags and calling people by their names before we have officially met or been introduced. It provides an instant icebreaker. Walking up to someone and say...
Bull in a China ShopThe metaphor bull in a china shop appropriately describes how a clumsy (or socially awkward) person can sometimes find themselves in a quite delicate position. Have you ever been i...