Think of the communication that takes place in your own life on a continuous basis—at home, at work, with friends, and beyond. When you actively listen to people, you enhance communication.
The way you deliver the words you say becomes your vocal image. This vocal image can make or break your first impressions, impact your communication, and determine how people respond to you.
Since we know people like to do business with people who are most like themselves, consider this: Excellent sales people understand that matching and mirroring another person’s body language is a powe...
I spend a great deal of time on airplanes traveling from one speaking engagement to the next. There have been times when I have sat for hours next to strangers with whom I never made eye contact or ut...
For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could...
What does a solid, comfortable, impressive handshake look and feel like? To deliver a great handshake . . . • Extend your right hand out vertically at a comfortable waist level toward the person you a...
To gain greater understanding, clarity, and awareness, you must become aware of your values and beliefs. Think of a triangle or an iceberg. Below the waterline, your beliefs and your values build the...
Physical touch is one of my primary love languages. For those of us who share this love language, touching is an endearing gesture of affection, appreciation, and connection. It is not intended to be...
Modeling for others a sincerely positive and encouraging countenance will not only enrich their lives, it can foster trust and appreciation for you. This subtle technique of mirroring can help others...
Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying.
It is unimpressive to not return what’s been borrowed. Whether you have borrowed money, folding chairs, yard tools, or a popular book, always make sure you return to another person what is rightfully...
Impeccable manners and courteous behavior are the hallmarks for healthy relations and human interaction.
By speaking in a competent and confident way, your message will sound more relevant and appropriate, reflecting you in a favorable light.
Having moved from Florida to Wisconsin, it has been an interesting exercise for me to attend networking events where I did not know a soul. I would silently scan the room to see who was approachable a...
When you are mindfully focused, the person with whom you are communicating feels that you are making them a priority—that you value their time and their perspective. It is in these moments that we can...
To cultivate bravery and courage, reduce uncertainty by being prepared. As Zig Ziglar once said, Success happens when opportunity meets preparation. Preparing well for potential outcomes will provide...
Seek to make others feel comfortable by demonstrating respect for their individual needs as well as their cultural norms. Your consideration and heightened awareness will guide you well—and help you m...
Imagine how many new friends you would make, how much new business you could create, and how much fun you could have by simply taking the initiative to be the inviter.
If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer...
7 Ways to Improve Eye Contact at any Time1. Relax into the moment by smiling.2. Practice making eye contact with people you trust, so that when you are with strangers, it is easier to form a connectio...