Why is a first impression so important? Because these brief seconds can be the make-or-break, live-or-die, or yes-or-no basis for building rapport, earning trust, winning friends, or making the sale.
While some may consider being friendly an appealing personality trait, I challenge you to see it as a valuable skill. In a world where we are continuously bombarded with negativity and anxiety is at a...
(n.) The state of being related by kindred, affinity, or other alliance.
When you see people smiling, does it give you a sense of connection with them? The law of reciprocity illustrates it is hard to not smile back when someone smiles at you.
What makes one person approachable and another one not? That simple difference alone can make or break your success in your life, in your relationships, and in your career.
What determines whether the usage is acceptable or inappropriate? If you want to make a great first impression with positive impact, it is essential that you know there is a difference.
What are you projecting? How are you showing up? Are you aware of how your expressions are impacting your communication with others?
To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer!• Thank them for bringing his or her concerns to your attention. • Treat them with respect and empathy.• Avoid further inconven...
Through change and challenge, if our personal foundations are built with quality virtues of character and integrity, we are more resilient, healthy, and ultimately more impressive.
There are times when making a great first impression is essential and you need to do everything in your power to be diligent, deliberate, and dedicated to making the connection count.
The more positively centered and grounded you are in your authentic being, the more people may be drawn to you.
The hardest thing is being with other people - it's like they're on a different wavelenght, but only you know it. They talk about their lives and what's wrong with them, and you kind of, like, just le...
The discovery that making great first impressions can be a learned skill helped me to understand that we can and do have power over how we affect and impact others and on how well we are received in t...
The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests....
The Art of Being lays the foundation for your first impressions, because if you get this part wrong not much else matters. All other efforts may be diminished or wasted.
The Art of Action explores specific action steps you can take for personal and professional transformation. Start by taking the initiative to be kind, courageous, and polite.
No matter your age, a smile makes you look and feel better. People spend billions of dollars every year to get pumped, pulled, tucked, and tweaked in hopes of being more beautiful. But there is nothin...
My friend Julie was cooking dinner in her kitchen one night. Her expression was blank as she stood alone working by herself. Her daughter walked in and gasped, Mom! What’s wrong? She said Nothing. I’m...
Man is a coward in space, for he is by himself.
Making an excellent first impression may seem old-fashioned to some, but the realities of life confirm that the first impression is a lasting one—impactful enough to change your life and even outlive...
Kindness is a powerful bridge builder which unifies teams, bonds friends, supports loved ones, and spreads goodwill. Tending to your bridges will fortify your relationships in such way that you will k...