We’ve all known that one salesperson whose primary motivation in a transaction is to earn a commission—regardless of their customer’s needs. From their body language to their self-driven talking point...
To remember people’s names, introduce a Just-Met to someone else—Introduce your newfound acquaintance or friend to someone else. As you share her name with another person, the name will become locked...
To remember people’s names, create a New Contact—Saving someone’s name shortly after meeting will help you retain it longer. Whether it is on a piece of paper, your cell phone contacts, friending him...
The fact that someone is different from you does not make them wrong—it just makes them different. Why would we ever want everyone to be alike anyway? That would make the world boring!
The Words You WriteFew things scream ‘unprofessional’ faster than a poorly written letter or resume filled with errors, misspellings, misuse, and negligence.
The Rhythm of RelationshipsIt’s not a mystery that there are certain people with whom we click and others with whom we don’t. In the movie, Forrest Gump, Forrest proclaimed that he and Jenny got along...
Teddy Roosevelt has been credited with saying, People don't care how much you know until they know how much you care. Think about that from a sales perspective.
On the other hand, when presented with a service-minded professional who strives to deliver the best possible experience, aren’t you duly impressed? They are genuinely interested in learning about you...
Many people have never discovered the power generated from a heart of service. They show up to life projecting a right of entitlement in which their needs are their first priority and they will do wha...
Have you ever known a person who was highly intelligent, yet their lack of character destroyed your impression of them? Even though they may have been accomplished, articulate, and knowledgeable, thei...
Authenticity isn’t just about saying this is who I am—it is also about being flexible enough to recognize and appreciate the uniqueness in others—honoring the mutual respect for being authentic and tr...
A high self-esteem can quickly deteriorate into egotism, arrogance, and an over-confidence that can backfire and turn people off.
You and I may have never met, but I already know so much of what you want: to be happy and feel valued. We all want love, connection, respect, confidence, health, vitality, passion, kindness, and succ...
With awareness and practice, even the most awkward people can learn how to be both fluid and purposeful in their bearing.
What do confidence and command look like when you see them? Moving one step past a healthy self-esteem, they project an air of authority, respect, and deliberate intention.
True confidence is not something that can always be determined by a first impression. It may take a few interactions to detect whether a person is full of false bravado or if they are the real McCoy.
Self-confident people tend to be optimistic thinkers and focus on the positives.
Our modern-day society is often so consumed with external appearances that living a virtuous life may sound boring and dull. However, the love and beauty that lies deep within the human spirit resonat...
Dignity impacts the quality of your external world in your relationships, communications, and interactions.
Desire. Enthusiasm. Purpose. Pleasure. Delight. Peace. Power. However you define passion, it is at the heart of your motivation.