Susan Cain Quote

Because conflict-avoidant Emily would never bite or even hiss unless Greg had done something truly horrible, on some level she processes his bite to mean that she’s terribly guilty— of something, anything, who knows what? Emily’s guilt feels so intolerable that she tends to deny the validity of all of Greg’s claims— the legitimate ones along with those exaggerated by anger. This, of course, leads to a vicious cycle in which she shuts down her natural empathy and Greg feels unheard.

Susan Cain

Because conflict-avoidant Emily would never bite or even hiss unless Greg had done something truly horrible, on some level she processes his bite to mean that she’s terribly guilty— of something, anything, who knows what? Emily’s guilt feels so intolerable that she tends to deny the validity of all of Greg’s claims— the legitimate ones along with those exaggerated by anger. This, of course, leads to a vicious cycle in which she shuts down her natural empathy and Greg feels unheard.

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