Team leaders must give members a reason to care at the beginning of a meeting or discussion. They must raise the anxiety of the team about why the issues about to be discussed matter, and what could g...
Teams that are willing to commit publicly to specific results are more likely to work with a passionate, even desperate desire to achieve those results. Teams that say, We'll do our best, are subtly,...
Tell the kind truth.
The idea is that your clients are looking for good suggestions, and they don’t mind sifting through some not-so-good ones as long as they’re offered with good intentions and with no ego attached.
The key to all of this, then, is to teach team members to get comfortable being exposed to one another, unafraid to honestly say things like I was wrong and I made a mistake and I need help and I’m no...
The kind of trust that is necessary to build a great team is what I call vulnerability-based trust. This is what happens when members get to a point where they are completely comfortable being transpa...
The most important challenge of building a team where people hold one another accountable is overcoming the understandable hesitance of human beings to give one another critical feedback.
To make our meetings more effective, we need to have multiple types of meetings, and clearly distinguish between the various purposes, formats, and timing of those meetings.
To tear down silos, leaders must go beyond behaviors and address the contextual issues at the heart of departmental separation and politics. The purpose of this book is to present a simple, powerful t...
We are a passionate family that believes in standing up strongly for what is right, even when there is a cost. We live our lives around our Church and our faith, placing special emphasis on maximizing...
What clients want more than anything is to know that we’re more interested in helping them than we are in maintaining our revenue source.
What is the single most important behavioral characteristic or quality demonstrated by this person that can sometimes derail the team?
Why matrix organizational structures became so popular I’m not really sure. There is certainly an element of flexibility and collaboration suggested by them, but in reality they are forums for confusi...
Avoid, as much as possible, telling clients what they would do if they were to be hired; instead, they just start serving them as though they were already a client. And
Commitment is not consensus. Waiting for everyone on a team to agree intellectually on a decision is a good recipe for mediocrity, delay, and frustration, which is why it amazes me that so many of the...
High school kids at In-N-Out Burger and Chick-fil-A are doing largely the same job that kids at any other fast-food restaurant are doing, and yet there are a lot fewer miserable jobs at In-N-Out and C...
Trust is not the same as assuming everyone is on the same page as you, and that they don’t need to be pushed.
Without trust, the most essential element of innovation - conflict - becomes impossible.
A team that is not focused on results ... • Stagnates/fails to grow • Rarely defeats competitors • Loses achievement-oriented employees
ALWAYS CONSULT INSTEAD OF SELL
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