Celebrate your mistakes.
Building an effective, cohesive team is extremely hard. But it’s also simple.
At the heart of vulnerability lies the willingness of people to abandon their pride and their fear, to sacrifice their egos for the collective good of the team. While this can be a little threatening...
Ask dumb questions.
And so a leader of a meeting must make it a priority to seek out and uncover any important issues about which team members do not agree. And when team members don’t want to engage in those discussions...
Adrenaline addiction The unwillingness or inability of busy people to slow down and review, reflect, assess, and discuss their business and their team. An adrenaline addiction is marked by anxiety amo...
So I just go into sales meetings with the idea that I’m going to find a way to help them in some meaningful way. Then,
Humble self- confidence.
High school kids at In-N-Out Burger and Chick-fil-A are doing largely the same job that kids at any other fast-food restaurant are doing, and yet there are a lot fewer miserable jobs at In-N-Out and C...
Erring on the side of the client when it comes to fees. Because you’re interested in a long-term relationship with a client, it is in your best interest to show them that you are more focused on helpi...
Commitment is not consensus. Waiting for everyone on a team to agree intellectually on a decision is a good recipe for mediocrity, delay, and frustration, which is why it amazes me that so many of the...
Commitment cannot occur if people are unclear about exactly what is being committed to.
Avoid, as much as possible, telling clients what they would do if they were to be hired; instead, they just start serving them as though they were already a client. And
When team members trust one another, when they know that everyone on the team is capable of admitting when they don’t have the right answer, and when they’re willing to acknowledge when someone else’s...
When players on a team stop caring about the scoreboard, they inevitably start caring about something else.
When people self-identify and publicly declare their outlook on conflict, they become much more open to adjusting it to whatever team norms need to be established.
What clients want more than anything is to know that we’re more interested in helping them than we are in maintaining our revenue source.
Well, he was clearly thinking out loud, probably someone who wants to be at practice. I love gym rats, but not just the kind who want to play one-on-one all day. I like the kids who come early and do...
We are a passionate family that believes in standing up strongly for what is right, even when there is a cost. We live our lives around our Church and our faith, placing special emphasis on maximizing...
To make our meetings more effective, we need to have multiple types of meetings, and clearly distinguish between the various purposes, formats, and timing of those meetings.