No amount of intellectual prowess or personal charisma can make up for an inability to identify a few simple things and stick to them over time.
Most people are generally reasonable and can rally around an idea that wasn’t their own as long as they know they’ve had a chance to weigh in.
Members of teams that tend to avoid conflict must occasionally assume the role of a miner of conflict—someone who extracts buried disagreements within the team and sheds the light of day on them. They...
Let me assure you that from now on, every staff meeting we have will be loaded with conflict. And they won’t be boring. And if there is nothing worth debating, then we won’t have a meeting. The
KEY POINTS—FOCUSING ON RESULTS • The true measure of a great team is that it accomplishes the results it sets out to achieve. • To avoid distractions, team members must prioritize the results of the t...
I knew that these people were not idiots, so the only thing I could attribute their insane response to was a profound lack of courage and intellectual integrity.
Healthy organizations believe that performance management is almost exclusively about eliminating confusion. They realize that most of their employees want to succeed, and that the best way to allow t...
Every great movie has conflict.
Building an effective, cohesive team is extremely hard. But it’s also simple.
Becoming a healthy organization takes a little time. Unfortunately, many of the leaders I’ve worked with suffer from a chronic case of adrenaline addiction, seemingly hooked on the daily rush of activ...
Because when a team recovers from an incident of destructive conflict, it builds confidence that it can survive such an event, which in turn builds trust. This is not unlike a husband and wife recover...
At the heart of vulnerability lies the willingness of people to abandon their pride and their fear, to sacrifice their egos for the collective good of the team. While this can be a little threatening...
And so a leader of a meeting must make it a priority to seek out and uncover any important issues about which team members do not agree. And when team members don’t want to engage in those discussions...
A team that is not focused on results ... • Stagnates/fails to grow • Rarely defeats competitors • Loses achievement-oriented employees
A leadership team is a small group of people who are collectively responsible for achieving a common objective for their organization.
A healthy organization is one that has less politics and confusion, higher morale and productivity, lower unwanted turnover, and lower recruiting costs than an unhealthy one.
When leaders fail to tell employees that they’re doing a great job, they might as well be taking money out of their pockets and throwing it into a fire,
They make it clear that their focus is on understanding, honoring, and supporting the business of the client. As
Identify one particular insight from their profile that they feel highlights a weakness that they would like to address for the good of the team.
High school kids at In-N-Out Burger and Chick-fil-A are doing largely the same job that kids at any other fast-food restaurant are doing, and yet there are a lot fewer miserable jobs at In-N-Out and C...