“ Identify one particular insight from their profile that they feel highlights a weakness that they would like to address for the good of the team. Patrick Lencioni
“ Erring on the side of the client when it comes to fees. Because you’re interested in a long-term relationship with a client, it is in your best interest to show them that you are more focused on helpi… Patrick Lencioni
“ Consensus is usually not achievable. The likelihood of six intelligent people coming to a sincere and complete agreement on a complex and important topic is very low. Patrick Lencioni
“ Avoid, as much as possible, telling clients what they would do if they were to be hired; instead, they just start serving them as though they were already a client. And Patrick Lencioni
“ Why matrix organizational structures became so popular I’m not really sure. There is certainly an element of flexibility and collaboration suggested by them, but in reality they are forums for confusi… Patrick Lencioni
“ When team members trust one another, when they know that everyone on the team is capable of admitting when they don’t have the right answer, and when they’re willing to acknowledge when someone else’s… Patrick Lencioni
“ When it comes to establishing a norm for a team, a measure of judgment is required of a leader. While there is no doubt that the person in charge must set the tone based on a personal belief about wha… Patrick Lencioni
“ What is the single most important behavioral characteristic or quality demonstrated by this person that can sometimes derail the team? Patrick Lencioni
“ What clients want more than anything is to know that we’re more interested in helping them than we are in maintaining our revenue source. Patrick Lencioni
“ Well, some teams get paralyzed by their need for complete agreement, and their inability to move beyond debate. Patrick Lencioni
“ The most well-intentioned, well-designed departmental communication program will not tear down silos unless the people who created those silos want them torn down. Patrick Lencioni
“ The key to all of this, then, is to teach team members to get comfortable being exposed to one another, unafraid to honestly say things like I was wrong and I made a mistake and I need help and I’m no… Patrick Lencioni
“ Rather than coming together to make the best possible decision for the entire organization, they become lobbyers for their own constituents Patrick Lencioni
“ Putting together an agenda before a staff meeting is like a marriage counselor deciding what issues she’s going to cover with a couple prior to meeting with them. Patrick Lencioni
“ No amount of intellectual prowess or personal charisma can make up for an inability to identify a few simple things and stick to them over time. Patrick Lencioni
“ Most people are generally reasonable and can rally around an idea that wasn’t their own as long as they know they’ve had a chance to weigh in. Patrick Lencioni
“ More than any policy or system, there is nothing like the fear of letting down respected teammates that motivates people to improve their performance. Patrick Lencioni
