Adrenaline addiction The unwillingness or inability of busy people to slow down and review, reflect, assess, and discuss their business and their team. An adrenaline addiction is marked by anxiety amo...
Employees know that they ultimately pay the price when their manager doesn’t get along with or cooperate with managers of other departments, leaving the staff to navigate the treacherous and bloody wa...
Every great movie has conflict.
Great teams make clear and timely decisions and move forward with complete buy-in from every member of the team, even those who voted against the decision. They leave meetings confident that no one on...
Hungry Only: The Bulldozer
It was astounding how much more comfortable I felt just being honest. So I kept going.
Wanting to be popular with your direct reports instead of holding them accountable.
What is the single most important behavioral characteristic or quality demonstrated by this person that contributes to the strength of our team?
When people self-identify and publicly declare their outlook on conflict, they become much more open to adjusting it to whatever team norms need to be established.
When team members trust one another, when they know that everyone on the team is capable of admitting when they don’t have the right answer, and when they’re willing to acknowledge when someone else’s...
When there is trust, conflict becomes nothing but the pursuit of truth, an attempt to find the best possible answer.
You admit it was a bad idea as soon as you realize it. You laugh at yourself. You take their ribbing. And most important, you don’t stop making suggestions. Most of your ideas won’t be horrible. Even
Commitment cannot occur if people are unclear about exactly what is being committed to.
Consensus is usually not achievable. The likelihood of six intelligent people coming to a sincere and complete agreement on a complex and important topic is very low.
Erring on the side of the client when it comes to fees. Because you’re interested in a long-term relationship with a client, it is in your best interest to show them that you are more focused on helpi...
So I just go into sales meetings with the idea that I’m going to find a way to help them in some meaningful way. Then,
They make it clear that their focus is on understanding, honoring, and supporting the business of the client. As
We always have team members go back to their direct reports and share their profile information. This serves three purposes. First, it provides a great opportunity for demonstrating vulnerability with...
Чтобы лучше понять модель пяти пороков, можно рассмотреть ее противоположность — модель пяти добродетелей команды, и представить, как ведут себя члены сплоченного коллектива. Они доверяют друг другу....
All great relationships, the ones that last over time, require productive conflict in order to grow. This
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